What are the responsibilities and job description for the Healthcare sales position at Teleperformance USA?
Category : Customer Service / Support
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and
passionate people speaking more than
300 languages, our global scale and local
presence allow us to be a force of good
in supporting our communities, our
clients, and the environment.
Benefits of working with TP include :
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.
We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.
You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company?
At Teleperformance, the sky is the limit!
This position will be based on-site at our Port Saint Lucie, Florida location.
Your Responsibilities
As a Licensed Insurance Representative,
your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
Were looking for
fearless people people who are inspired to deliver only the best in all that we do.
6 months Customer service experience preferred
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Possess home state Life & Health or Health Insurance License
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Last updated : 2024-08-22
