Technical Support Representative - Work From Home
Job Posting for Technical Support Representative - Work From Home at Teleperformance
Overview:
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:
Your Responsibilities
What We're Looking for
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:
Your Responsibilities
- Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
- Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
What We're Looking for
- 6 months call center and/or tech support experience
- 18 years of age or older
- Ability to type efficiently
- High School Graduate or GED
- Ability to listen to and understand callers' concerns
- Ability to remain calm
- Availability to work various shifts
- Basic computer aptitude in Windows and/or Mac
- Proven oral & written communication skills
- Environmental Requirements Include:
- Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
- Organization and work prioritization skills
- Continuously demonstrate a high sense of urgency, and perform under pressure.
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Work From Home - Sales Representative
Global Elite Texas -
Montgomery, AL
Independent Sales Representative - Work from Home
Gutierrez Insurance Agency -
Alexander, AL
Work From Home - Union Benefits Representative
Global Elite Texas -
Montgomery, AL
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Technical Support Representative - Work From Home.
Click the checkbox next to the jobs that you are interested in.
-
Customer Interaction Skill
-
Income Estimation: $40,156 - $52,962
-
Income Estimation: $41,929 - $54,259
-
-
Customer Service Skill
-
Income Estimation: $42,986 - $80,923
-
Income Estimation: $49,479 - $92,338
-
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Teleperformance
Teleperformance
Richmond, VA
Full Time
Teleperformance
Pulau Pinang, NY
Full Time
Teleperformance
Pulau Pinang, NY
Full Time
Teleperformance
Austin, TX
Full Time
Not the job you're looking for? Here are some other Technical Support Representative - Work From Home jobs in the Selma, AL area that may be a better fit.
We don't have any other Technical Support Representative - Work From Home jobs in the Selma, AL area right now.
Work From Home - Insurance Representative
Global Elite Texas, Montgomery, AL
Work From Home - Benefits Representative
Global Elite Texas, Montgomery, AL