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Lead Solutions Specialist
As a Lead Solutions Specialist, you will provide oversight of the SNF VBP Validation Program. You will work with CMS and stakeholders to ensure MDS data is validated, and program requirements are met. You will be responsible for the planning, implementation and execution of multiple business and healthcare technology and/or operations and policy solutions across multiple business units. The incumbent will provide subject matter expertise and program direction in the research, tracking and development of products or services and/or policy and regulatory impact analyses to support external and internal client deliverables. Leads and partners with teams by assigning and reviewing tasks, coaching, and training.
This position is contingent on award.
Essential Functions:
- Operational Support - Serves as subject matter expert to internal and external customers. Utilizes knowledge and expertise to implement products/portfolios and and/or policy and regulatory-related services in a timely manner to the customer's satisfaction. Provides collaboration, communication, and coordination with the internal teams, and clients. Communicates efficiently and effectively to project teams. Provides direction and coaching to internal teams and leads the team's work to ensure deliverables are met. Provides program and product knowledge transfer to functional leads as needed. Tracks and monitors product and portfolio statuses, taking or approving feedback as required in terms of schedules, budgets, priorities, staffing, and work quality.
- Client Management - Perform client needs analysis and assessment. Manages and owns client expectations and relationships. Provides direction regarding the scope and implementation of products and services needed to support contractual and/or corporate business obligations; develops effective relationships with internal and external customers; provides status reports and resolves issues in a timely manner. Provides strategic planning input to Telligen's leadership, managers, and relevant customers required for the successful completion of the program and/or contract.
- Project Tasks - Provides input based on program and product knowledge and expertise to the business and functional requirements for the software products and services and/or policy and regulatory impact analyses. Provides subject matter expertise to align program requirements with product requirements and/or policies and regulations.
- Management - Assists management in support of Telligen's management philosophy that managers engage, coach and support our people to achieve results. Helps select, develop, and manage employees to achieve individual, team, and organizational success. Helps ensure employee accountability through routine observation, performance measurement, and feedback. Ensures understanding and compliance with multiple regulations (i.e. HIPAA, Americans with Disabilities Act, and others that may be department-specific, such as CMMI and URAC).
- Analytic review and SME input -May provide analytic review of new business request for proposals (RFPs) based on subject matter expertise; and provides White Papers and written responses to RFPs when requested by management.
- Training - Reviews training materials. Coordinates and facilitates live or recorded training sessions. Performs knowledge-sharing presentations to internal and external customers.
- Documentation - Creates, updates, and reviews documentation and provides input for clarification and detail, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards). Provides final review of documents prior to Manager review and approval. Ensures documentation is distributed to team members, end users, and/or customers in a timely manner.
What You'll Need:
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Four-year degree in business, Information Systems, health care, and/or equivalent training and/or experience.
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7-10 years experience in a related field.
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Demonstrated experience in health informatics or project management or portfolio oversight in a Lead capacity.
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2-3 years of client/customer management experience managing and owning client expectations and relationships.
- 3-5 years experience leading professional or support staff. Demonstrated experience with a health-related system and/or corporate systems.
- Skilled Nursing Facility (SNF) and/or Minimum Data Set (MDS) experience.
- Advanced knowledge and experience working with Windows, all Microsoft Office products, and other PC-based software products.
- Intermediate knowledge and experience working with database applications, data trending/graphics, and reporting tools.
- Experience working in a deadline-driven environment, handling multiple tasks; excellent written and verbal communication skills.
- We are unable to consider candidates outside of the United States, candidates in the state of California, or those in US Minor outlying islands and territories.
COMMITMENT TO SAFETY
As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)
Who We Are:
Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.
Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions at every turn.
Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at
Are you Ready?
We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity.
- Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.
- Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.
- Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away!
- Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.
Thank you for your interest in Telligen!
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- Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants.
- Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
- Telligen does not accept 3rd party solicitations from outside staffing firms.
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