Deployment Technician 5

Job Title

Deployment Technician 5

Job Description

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

 

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

 

This position seeks the best candidate that fits into the organization culture, pace of work, and business environment. The proper candidate will oversee a team of nationwide field engineers responsible for support of hundreds of retail enrollment locations, technology equipment, software, staff, and other materials and technology. The candidate must be very well organized; able to work in a fast-paced and dynamic environment involving interactions with numerous people; have an excellent understanding of technology; and be willing travel around the country when physical presence is appropriate. Primary operations are managed out of Ashburn, VA and Las Vegas, NV. 

 

Responsibilities:

• Support Microsoft-based networks running Window 10 on Active Directory over a VPN.
• Under the guidance of Team Lead, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities,  executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, resolving network communication problems independently, preparing assets for disposition, and other administrative duties.
• Provides training to retail site staff to assure they comply with all operational, functional and technical requirements.
• May also involve transporting equipment using a vehicle between multiple facilities within an assigned service area, as directed by an IT representative.
• Responsible for all deployment, downloads, doing local installations.
• Experience with PC support, including deployment and PC hardware troubleshooting and repair. Experience with direct client interaction.
• Experience to manage incoming and outgoing assets, including preparing systems for deployment and customized configuration.
• Ability to use KP tools to execute PC activity, ServiceNow experience.
• Provides technical support and analysis to retail locations staff and field engineers and technicians.
• Support technologies such as Active Directory networking, Cisco Anyconnect VPN clients, Microsoft Group Policy troubleshooting, and Windows based Application
• Helps development for updates to training to provide field support regarding technical, programmatic and operational aspects of services enabled with technology in the field.
• Travel is frequent and work is generally performed at the customer site.
• Answers questions about installation, operation, and use of technology components in the field.

 

 

Job Requirements

Qualifications:

• Must be able to hold a DHS Public Trust clearance.
• High School plus specialized training, and 5 - 6 yrs of experience with extensive knowledge of field.
• Mush be able to works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Must be able to plans own work, uses judgment within limits of standard practice, an only asks for supervision for unusual cases.
• Proficient with Windows Operating Systems, Cisco Anyconnect VPN, Ticket Systems, desktop hardware devices (tablets, monitors, POS devices, etc.), web and client applications, SaaS-based tools, cloud technology, etc.
• A professional, get-it-done attitude with attention to detail and customer service and excellent organizational skills
• The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

 

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment

 

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States

 

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911.  If you require relay service assistance, please click on the following link to review information on your state’s relay service: http://transition.fcc.gov/cgb/dro/trsphonebk.html

 

Telos Corporation is an EEO/AA employer.

 

Job Type

Full-Time

Location

Sacramento, CA 94203 US (Primary)

Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.