What are the responsibilities and job description for the Digital Solutions JavaScript Technical Support position at TELUS International?
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The Technical Support Agent will assist customers in leveraging API technology for their business. The Tech Support Agent will communicate with customers, review implementations in code and troubleshoot errors for the client.
Specific Responsibilities May Include:
Customer contact during regular office hours
Collaborative review of developer code
Ongoing education on standard and proprietary technologies
Required Experience, Skills & Competencies:
Ability to read and understand code specifically JavaScript/HTML (Front-End based languages) - 1 to 2 years of experience
Good troubleshooting skills, ability to use packet and protocol captures etc.
Familiar with web protocols (HTTP, TLS, etc.)
Familiarity with HTML and CSS
Familiarity with SQL (any dialect)
Ability to read and understand public-facing documentation (Google Developers Website, Stack Overflow)
Ability to read and understand logs and stack traces: provide a sample stack trace (fairly long one) and the candidate should guess from the stack trace what's going on
Identify if a problem is caused by customer's code, Google libraries or a standard JavaScript library
Mobile development (Android/iOS) debugging experience is desired
Skills & Competencies:
Experience with Cloud products (App Engine, Amazon AWS or similar)
Familiarity with modern API technologies (OAuth, HTTP RPCs)
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
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