Appliance Driver Manager

Temco Logistics is an experienced provider of final-mile delivery services to leading retailers since 1968. Completing more than 6,000 residential, business, job site and commercial deliveries per day, we have a proven track record of success and dependability. Deliveries are completed 7 days a week directly from our customer sites or any of our strategically - located logistic terminals with over 500,000 square feet of space.

Benefits:

· Competitive compensation package

· Performance based quarterly bonuses

· 401k with match

· Health, Dental, and Vision Insurance

· Company Paid Life Insurance

· Paid Time Off – Vacation, Sick and Holidays

Responsibilities:

· Responsible for the location’s ability to assign all daily routes

· Implement tasks, create reports, assist with daily operational needs and complete assignments at General Manager’s direction

· Develop and submit to Operations Supervisor (OS) a detailed daily delivery plan of fleet vehicle availability, staff assignments, and other resources to ensure all deliveries are completed successfully while maximizing fleet capacity and maintaining efficient routing

· Assist OS with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures to ensure the Technicians readiness

· Communicate recruiting needs to GM, participate in recruitment, development, and retention of drivers through a culture of mutual respect and dedication to providing top-notch customer service

· Assist OS in supervising technicians and monitoring their performance and work habits

· Coach and mentor Technicians to meet their peak performance

· Supervise and observe the loading of trucks to confirm conformance to freight pulls, prevent product damage and ensure the safe operation of the technicians

· Train and enforce quality control standards that align with company safety programs as well as safety rules and compliance with all government regulations including OSHA requirements and COVID-19 PPE usage.

· Support OS in relaying and determining corrective action on any customer complaints to ensure correct installations and maintain warranty claims.

· Verify route documentation and confirm all routes are correct prior to dispatch times

· Create Technicians schedule and assign routes, reassign Technicians routes day of on DSR

· Monitor Technicians goals and metrics, provide assessments, document service failures and develop correction and improvement plans

· Responsible for 7:00 AM Delivery Metrics & IVR Usage

· Ensure Technicians Uniform adherence

· Promote Dock Safety and ensure adherence

· Assist in resolving with customer escalations

· Coordinate fuel needs and preventative maintenance for vehicle fleet

· Regularly inspect all vehicles to ensure proper usage and care by Technicians and recommend corrective action as needed

· Secure estimates for any vehicle repairs and submit to OS for approval

Qualifications and Skills

· Minimum 3 years’ experience in Operations and/or Logistics Management/Transportation

· Deep understanding and knowledge of home appliance industry, including installation and servicing.

· Bachelor’s Degree in business administration or similar field preferred/experience

· Excellent communication and time management skills desired; attention to detail and ability to analyze and process improve strongly preferred.

· Demonstrated success in developing and managing employees, creating a quality and service-oriented workplace.

· Preferred fluency in Spanish

Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Syracuse, NY: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: Multiple Locations