Operations Manager

Temco Logistics is an experienced provider of final-mile delivery services to leading retailers since 1968. Completing more than 6,000 residential, business, job site and commercial deliveries per day, we have a proven track record of success and dependability. Deliveries are completed 7 days a week directly from our customer sites or any of our strategically - located logistic terminals with over 500,000 square feet of space. With millions of home deliveries performed we continue to innovate and provide world-class final mile delivery and installation services for our customers.

Benefits:

· Competitive compensation, · 401k with company match, · Health, Dental, and Vision Insurance, · Company Paid Life Insurance, · Paid Time Off – Vacation, Sick and Holidays

Responsibilities:

· Responsible for the location’s daily P4P (In Window, Completion, QOS & IVR usage)

· Provide timely, accurate and detailed reporting to General Manager (GM)

· Assist GM with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures to reduce overall cost to improve monthly P&L

· Implement tasks, create reports, assist with daily operational needs, and complete assignments at General Supervisor’s direction.

· Continuously provide oversight and guidance to monitor customer escalation, GE escalation, and HD escalation and resolve escalation tickets, making direct customer contact and involving GM as required to reach a satisfactory outcome.

· Direct and manage verbal and email communication for issues, escalations, and damages.

· Interview potential delivery team members

· Monitor each employee’s daily performance, pinpoint responsibility, and accountability for failures in customer service/installation and provide direction for improvement.

· Create and schedule work orders as needed.

· Monitor the check-in and load out process and personnel, adjust as needed.

· Weekly reporting of trucks and drivers assigned to the GM.

· Coordinate and communicate with all department Supervisors to accurately forecast and plan for daily delivery needs, achieve work objectives and ensure seamless movement of freight.

· Work with Driver Supervisor to confirm routes 1-3 days in advance.

· Coach and motivate all employees to meet or exceed metric goals in Handheld compliance and Completion Rate

· Instill in all employees the expectation and desire to provide customers with excellent service, courteous treatment, and quality products.

· Manage key performance indicators relative to sales growth, productivity, inventory control and profit margins

· Supervise and monitor all departments within the designated budget

· Maintain compliance with all Federal, State, and Local laws, statutes, and regulations, as well as all Company policies and procedures.

· Comply with and ensure execution of all safety standards and requirements to assure a safe and hazard-free workplace including OSHA requirements and COVID-19 PPE usage

Qualifications:

· Minimum five years’ experience in Operations and/or Logistics Management

· Deep understanding and knowledge of home appliance industry, including installation and servicing.

· Excellent communication and time management skills desired; attention to detail and ability to analyze and process improve strongly preferred.

· Demonstrated success in developing and managing employees, creating a quality and service-oriented workplace.

· Preferred fluency in Spanish

#INDExempt

Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Work Location: In person