Server

Job Description: Job Summary:
The Lead Server position is for a seasoned hospitality professional. The Lead Server will position will primarily focus on taking orders and serve food and beverages to patrons at tables in the restaurant. Memorization of house menu and specials. Sets a standard for waiters, waitresses and food runners by demonstrating exemplary customer service.

Work Style:
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Integrity — Job requires being honest and ethical

Time Management — Job requires managing multiple tasks, processes and procedure and the ability to prioritize their completion.

Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Initiative — Job requires a willingness to take on responsibilities and challenges

Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Task:
Check with customers to ensure that they are enjoying their wine or meal experience and take action to correct any problems.

Collect payments from customers.

Prepare checks that itemize and total meal costs and sales taxes.

Take orders from patrons for wine, merchandise or food.

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Serve beverage (was wine) or food to patrons, and prepare or serve specialty dishes at tables as required.

Present beverage or food menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for special event.

Inform customers of owner or winemaker selections.

Stock service areas with supplies such as coffee, food, tableware, glassware and linens.

Explain how various wines and cocktails are made, describing vintage and the quality characteristics of the wine, beer and cocktails.

Remove dishes and glasses from tables or counters; take them to kitchen for cleaning.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

Detailed Work Activity:
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Provide customer service

Answer customer or public inquiries

Provide the latest information on the wines, techniques, history and be able to respond to visitors questions

Serve beverage and food items

Collect payment

Promote the Wine Club program to all customers Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Clean rooms or work areas

Pour wine or beer at the bar

Set or clear tables in dining and bar areas Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Obtain information from individuals Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Pour beer, wine and other beverages

Finishing and garnishing dishes, delivery to the guest Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
o Resolve customer or public complaints

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Use computers to enter, access or retrieve data Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers and customers.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Understand government alcoholic beverage service regulations

Check ID to ensure minimum age requirement is met

Recognize customer intoxication Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Use knowledge of food handling rules

Keep current knowledge of food and beverage

Use oral or written communication techniques Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Balance cash register

Calculate monetary exchange

Assist management is server and bartender checkouts Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Replenish supplies of glassware, tableware or linen