This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Leading Kitchen Operations for Site
· Manages kitchen management teams.
· Provides direction for all day-to-day operations.
· Understands associate positions well enough to perform duties in associates' absence or determine appropriate replacement to fill gaps.
· Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
· Utilizes interpersonal and communication skills to lead, influence, and encourage others.
· Advocates sound financial/business decision making skills.
· Encourages and builds mutual trust, respect, and cooperation among team members.
· Serves as a role model and demonstrates appropriate behaviors.
· Ensures property policies are administered fairly and consistently.
· Reviews staffing levels to ensure guest service, operational needs and financial objectives are met.
· Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.
· Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
· Supervises and coordinates activities of cooks and associates engaged in food preparation.
· Demonstrates new cooking techniques and equipment to staff.
Setting and Maintaining Goals for Culinary Function and Activities
· Develops and implements guidelines and control procedures for purchasing and receiving areas.
· Establishes performance goals, budget goals, team goals, etc.
· Ensures associate understanding of safety standards, monitoring processes and procedures related to safety.
· Manages department controllable expenses including costs of food, supplies, uniforms and equipment.
· Participates in the budgeting process for areas of responsibility.
Ensuring Culinary Standards and Responsibilities are Met
· Provides recommendations and directions for menu development.
· Monitors raw and cooked food product quality to ensure standards are met.
· Determines food presentation standards and creates decorative food displays.
· Recognizes superior quality products, presentations and flavor.
· Ensures compliance with food handling and sanitation standards.
· Ensures associates maintain required food handling and sanitation certifications.
· Maintains purchasing, receiving and food storage standards.
· Prepares foods of all types, either on a regular basis or for special guests or functions.
Ensuring Exceptional Customer Service
· Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
· Manages day-to-day operations, ensuring the quality and service standards are meeting or exceeding the expectations of customers.
· Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
· Interacts with guests to obtain feedback on product quality and service levels.
· Responds to and promptly handles guest problems and complaints.
· Empowers and trains associates to provide excellent customer service.
· Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Managing and Conducting Human Resource Activities
· Participates in interviewing and hiring of team members with the appropriate skills.
· Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
· Communicates performance expectations in accordance with job descriptions for each position.
· Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
· Ensures associates understand Company, Resort and Departmental expectations and parameters.
· Ensures associates are cross-trained to support successful daily operations.
· Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
· Schedules associates to business demands and tracks associate time and attendance.
· Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
· Observes service behaviors of associates and provides feedback to individuals.
· Ensures associate recognition is taking place on all shifts.
· Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
· Participates in associate progressive discipline procedures.
· Reviews associate satisfaction results.
Additional Responsibilities
· Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
· Analyzes information and evaluates results to choose the best solution and solve problems. Other duties as assigned.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Type: Full-time
Benefits:
Schedule:
Experience:
Work Location: In person
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