What are the responsibilities and job description for the RCM Field Manager position at Tend?
The RCM Field Manager, reporting to the Director of RCM, serves as a liaison between the RCM team and studios, overseeing the integration of new systems and processes while developing efficient workflows. Responsibilities include implementing and maintaining standard operating procedures, providing guidance during system implementations, and driving continuous improvement efforts. This role demands extensive travel between the Northeast and Southeast regions, comprising approximately 60% of the workload. The Field Manager will play a pivotal role in optimizing revenue cycle operations and enhancing member experience through seamless integration and process enhancements.
Essential Duties And Responsibilities:
- Collaborate with studios, RCM, and other teams to ensure seamless integration of new RCM systems and processes into existing workflows.
- Develop and document efficient workflows in collaboration with studios to enhance revenue cycle operations and elevate member experience.
- Create and implement standard operating procedures to streamline processes related to revenue cycle management.
- Design and deliver comprehensive training programs to address education needs and promote proficiency in revenue cycle systems.
- Provide guidance and support during system and process implementations, ensuring successful adoption and minimal disruption to operations.
- Provide ongoing updates to revenue cycle leadership on performance progress and opportunities for continued process enhancement.
- Demonstrates superior problem-solving skills.
- Consistently delivers high-quality patient experience, keeping our Tend values at heart
- Ability to travel 60% of the time between Northeast and Southeast
This position offers a unique opportunity to make a significant impact on our revenue cycle operations and contribute to our mission of delivering exceptional member experiences.
Qualifications:
Education & Experience
- Bachelor’s Degree preferred, 6 years of experience in dental revenue cycle management..
Skills
- Fluid operator with the ability to communicate with all levels of the organization across studios and departments
- Ability to forge and maintain strong professional relationships
- Superior oral, written, and non-verbal communication skills
- Promote a collaborative environment
- Able to work in fast-paced environment and work within tight timeliness
