What are the responsibilities and job description for the Customer Service/Scheduler position at Tenneco?
The position is responsible for ensuring Customer Satisfaction being their contact regarding such matters as order issues, tracking shipments, and managing accounts.
- Receive inbound calls from our aftermarket customers throughout North America
- Receive transferred calls from Order Entry Representatives
- Provide superior service to our customers by checking product availability, entering emergency orders and return goods authorizations
- Provide backorder maintenance
- Advise shipping status/delivery
- Track and expedite customer shipments
- Utilize the internet to determine shipping costs and shipment tracking information
- Explain marketing programs/policies
- Document customer discrepancies and problems
- Utilization of customer portals (maintenance and cross reference of information between customer portal and F-M system)
- Manage assigned account responsibility and provide backup support for other Special Market accounts through cross training
- Other duties may be assigned by the manager/management team of the Customer Service Department
Required Skills/Experience:
- Must have excellent communication and telephone skills
- Must have experience in data entry and have good typing skills
- Strong knowledge of Windows, Microsoft Excel and Access
Preferred Skills/Experience:
- 3-5 years customer service/phone experience
- Knowledge of SAP computer systems and EDI
Education:
- High School diploma or equivalent.
- Associates degree in a business field strongly preferred
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to commute/relocate:
- Maryland Heights, MO 63043: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $60,000
