_Testing Assistant - Williamson Campus

_Testing Assistant - Williamson Campus 

This position supports Testing Services at the Williamson Campus along with providing assistance to the Testing Services Department and Student Affairs Division.

ESSENTIAL FUNCTIONS:

1. Provide proctoring support for all exams administered in Testing Center according to NCTA guidelines, TBR, and established Testing Center policies and procedures. 
2. Maintain current certifications and all training to be a test administrator for all testing services.
3. Greet visitors, assess needs, and respond to requests for information.  Make referrals to staff and campus community as needed.
4. Perform general clerical duties including managing incoming phone calls, scheduling students for appointments and managing incoming and outgoing written correspondence for the department.
5. Perform regular updates to the Testing Services web site and main campus website, as needed.
6. Maintain Testing Services database for appointments and score reporting.
7. Well-versed in accessible technology and delivery of accommodation testing.
8. Maintain and troubleshoot problems with computer hardware and software: report equipment malfunctions to HelpDesk.
9. Assist Coordinator of Testing Services at the Williamson Campus in monthly reporting, Testing Services calendar formation, and with annual data collection and analysis.
10. Ensure confidentiality of student records at all times and be responsible for accurate transfer and documentation of test scores and exams into a database and provide score reports.
11. Create and maintain updated training manual for student workers.
12. Maintain updated Processes and Procedures manual for Testing Services at the Williamson Campus.
13. Train and supervise student workers.
14. Administer exams in absence of the Coordinator of Testing Services at the Williamson Campus.


SUPPLEMENTAL FUNCTIONS: 
1. Support other functions and projects within the department and division as directed.
2. Support test administration of HiSet ®test administration at the Williamson County Jail.
3. Other duties as assigned.


Knowledge, Skills, Abilities and Work Characteristics:

1. Strong verbal and written communication skills along with high attention to detail.
2. Ability to quickly assess student needs and make appropriate referrals to professional staff.
3. Strong ability in Microsoft Excel.  High level of proficiency in Microsoft Word and able to create and edit large volumes of correspondence with minimal errors.
4. Intermediate level of proficiency with InMotion software and able to perform basic web page maintenance.
5. Able to develop proficiency with all the Testing Services software programs.
6. Able to work independently and multi-task in a high volume office setting.
7. Strong ability to work with a diverse student population.
8. Must demonstrate excellent customer service skills.
9. Must be able to function as a team player at all times.
10. Experience with Banner.
11. Experience with scheduling software.
12. Maintain integrity of testing environment.

Working Conditions:

1. Work outside of normal business hours as required
2. Normal use of telephone and standard office equipment
3. Normal use of personal computer
4. Normal sitting, standing and movement within an office environment 
5. May require travel to other campus locations. 

Requirements of the Position

JOB SPECIFICATIONS

Education, Training and Experience Required:
Bachelor’s degree.

Education, Training and Experience Preferred:

1 year Testing Services experience 

Hiring Salary Range:  $22,210 - $27,725

Closing Date: 
Open Until Filled: No

Requisition Number: req4009