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Client Services Rep

TentCraft
TentCraft Salary
Traverse, MI Full Time
POSTED ON 4/16/2024
Who are we?
Rooted in humility, hard work, and some fun and a little weirdness (one of our six ‘Guiding Principles’), TentCraft is a capabilities rich manufacturer with a no-shame obsession with the world of experiential and outdoor marketing. We live, work and play in Traverse City, Michigan, and while you’ll find our work nationwide, we operate together from a single facility. Everything we design, engineer, build, print and sew happens under one roof and is proudly American made. Long story short, we’re one big talented team of LEAN thinkers dedicated to Make it Better from sea to shining sea for our clients and our TentCraft family. We’ve always got continuous improvement on our minds and creative solutions are our jam, so if we need to get a little scrappy to make magic actually happen, we’re down for that.
Cool, right? Sound like you? Let’s talk.
What are we looking for:
Client Service Reps act as a liaison between sales, the customer, art, production, and shipping. That’s a lot, right? Because of this, you must be incredibly organized, efficient, patient and tall. Just kidding about the tall part, but you do need to be an excellent communicator and have above average computer and data entry abilities. This opportunity will give the successful candidate real life insights into Business Management and serving the end user of a US Manufactured product.
Essential Job Functions:
  • Responsible for client communication related to the sale, manufacturing and delivery of their order
  • Data Entry into our CRM (SalesForce) with extreme attention to detail
  • Creating and working within Excel and Google Docs
  • Execute Purchase Orders, Non-Disclosure Agreements, Bills of Lading, and other authorizing agreements
  • Liaison between all departments, literally, you work with every other department… you are a true business partner
  • Communicating with FedEx in the event of delivery exceptions to help get the customer their product, possibly with tight timelines for events
  • Answering phones, emails and in person inquiries…possibly simultaneously
  • Understanding of all internal controls and departmental processes in order to best serve end customer. (Ex: Adobe Illustrator, Salesforce Quoting, Fabrication Methods, etc.)
What you need:
  • A cover letter
  • Bachelors degree highly preferred
  • Customer Service experience
  • Must play nice with others
  • Multi-tasking level: EXPERT- can handle being pulled away from a task but also find their way back quickly
  • Familiarity with common computer applications
  • To really care about the work and your team (We need someone who cares about getting the customer what they need when they need it, because you want to, not because you have to. No exceptions.)
  • Patience. Sometimes the work is stressful
  • Fun and a little weirdness, it’s one of TentCraft’s core values, and a big part of the Client Service Team
What we’ll give you:
  • Comprehensive benefits package, including medical, dental, vision, 401(k) with company match, 21 paid days off per year, cell phone reimbursement, health and wellness reimbursement, and more!
  • Opportunity – you won’t do busy work or avoid rocking the boat; you’ll have a palpable impact, contributing directly to operational success and expansion.
  • A flexible work schedule. Work/life balance is important to us, and we encourage you to be active outside the office! Though, flexibility also means being available for extended hours when needed
  • An job that will make all your friends jealous
Bottom line:
We began as a start-up company within a large organization and have experienced rapid and sustainable growth by hiring A people who are committed to the continued growth and success of this company. We offer a tremendous work environment, great leadership and all the help you could ever ask for. We aren’t interested in job-hoppers or anybody looking to dip their toes in the water. We want people ready to jump in the deep end and help us continue to gain market share from our competitors, introduce new products and become an even better turn-key vendor for our clients than we currently are. Our goal is for this to be the best job you’ve ever had.
TentCraft, LLC. and its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law.

Salary.com Estimation for Client Services Rep in Traverse, MI
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