Job Posting for Network Operator at Tential

Job Details

Network Operator (Pensacola, FL)

Details

Contract through December 2024
Once hired, there is a 2-week Onboard Training process in which the candidate will be required to be on campus each day during this period.
For Night Shift new hire - First week of training period will be conducted Monday through Friday from 0930 - 1800 EST.
Second week of training period will be conducted Monday through Friday from 1800 - 0230 EST.
Hybrid approximately 50% ....working nights 6pm-6am CST on a rotating 12-hour shift in Pensacola, FL Operations Center. Weeks start on Sunday - Saturday. One week would be Sun, Wed, Thu. 2nd week would be Mon, Tue, Fri, Sat.
This is position is designated as " Essential Personnel" which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs and/or in the event of emergency, inclement weather, pandemic, reduced site operations or training.
This is a rotating schedule position which requires working every other weekend (Friday, Saturday, and Sunday).

Responsibilities

Coordinates, monitors, administers, and services technical environments. Completes implementations, carries out integration activities, and provides operational support for technical environments.
Monitor enterprise systems and network to ensure continuous availability. To independently troubleshoot, resolve and escalate incidents and problems when detected. To interface with vendors and ensure appropriate resolution during system outages, change windows or periods of reduced performance. Perform routine tests and maintenance of assigned systems, networks and peripheral equipment.
Monitor enterprise network for system performance and availability.
Monitor Moogsoft AIOps, and other consoles, monitoring tools or dashboards to ensure optimum performance within the environment
Detect, isolate, diagnose, record, escalate and resolve operational issues, incidents and outages within agreed timeframes
Create and update incident and change tickets daily using ServiceNow
Accurately report all actions taken when managing alerts on events
Interface with other ETS support teams and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
Monitor alerts during change windows to ensure that service is restored
Perform routine tests of assigned systems and report test results
Assist other ETS staff in testing system/applications
Track and report all branch related outages and service interruptions

Qualifications - All required unless otherwise noted

Must be legally authorized to work in the United States without a sponsoring employer indefinitely.
Must be able to work a W2 Contract. We can NOT do C2C arrangements.
2 years of enterprise network monitoring experience
Working knowledge of IT terminology, network topology, commands and device relationships
Working knowledge of technical inter-relationships between software/hardware and desktop/ LAN/ Host systems
Experience in problem resolution including determining root cause, scope and scale of issues
Experience with validating system availability and performance
Experience with enterprise system monitoring tools such as LogicMonitor, Splunk, Moogsoft, SolarWinds
Research, analytical, and problem-solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill in producing desired results and achieving goals and objectives
Effective skill supporting a global 24/7, member/customer focused services operation
Effective verbal and written communication skills
Ability to respond quickly and accurately in high pressure situations
Ability to effectively manage tasks and job duties with shifting priorities
Ability to document and apply policies, standards and procedures
Ability to work independently and as part of a team.

#LI-SM6
#LI-Hybrid
#DICE

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