What are the responsibilities and job description for the Training Branch Manager position at Terminix?
For more than 90 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.
What is this role about?
- This key role is responsible for leading all aspects of Sales and Service for one of our small to medium-sized (based on revenue) Terminix branch locations across the country.
What does a “Day-in-the-Life” look like?
- Position Overview
A Virtual Branch Manager will train for up to 12 weeks at an assigned location within the Division and acquire all knowledge needed to operate a Terminix branch. Upon completion of training, a Virtual Branch Manager will be expected to: Deliver high-level customer service by directing and motivating branch staff to increase customer base and retention metrics and ensure top line growth. Must be willing to relocation.
Job Responsibilities
- Successfully completes training programs and acquires all knowledge needed to operate a Terminix branch.
- Trains to lead branch service and sales team and how to direct day-to-day activities within the branch to drive sales & revenue.
- Undergoes training on implementing company programs, initiatives, current operational guidelines and participate in recruitment, interviewing, hiring and training branch staff as appropriate.
- Upon completion of the training program the associate will be responsible for the following:
- Monitors expenses and analyzes financial performance and budget of branch; identifies operational deficiencies and implements plans for improvement.
- Monitors regulatory compliance with state and federal agencies.
- Reinforces service standards by conducting quality control training and inspections.
- Leads monthly branch meetings, and how to prepare budgets for the branch.
- Participates in recruitment, interviewing, hiring, and training branch staff as appropriate.
- Leads and manages branch associates at a branch with a basic to moderate level of activity and complexity; includes service associates and/or sale associates. Dependent on branch activity and location, may include supervisor associates.
- Directs day-to-day basic activities to achieve company and business unit goals and objectives.
- Delivers high-level customer service by directing and motivating branch staff to increase customer base and retention metrics and ensure top line growth.
- Responsible for the P&L of a small-to-medium sized revenue branch.
*Job Requirements*
- Bachelor’s degree strongly preferred
- Sales management experience preferred
- Ability to relocate as needed
- High school diploma or GED
- 5 years of related experience in roles of increasing responsibility
- 2-4 years management experience in a fast-paced environment preferred
- Ability to obtain and maintain pest management and other certifications and licensures as needed
- Ability to maintain a valid driver’s license
- Profit & Loss (P&L) and asset management preferred
Disclaimer
The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.
Terminix companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
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Location: 825 North Washington Avenue, Durant, Oklahoma 74701
Job Type: Full-time
Work Location: On the road
