Client service specialist

Job Description

Are you driven by challenges and committed to making a difference in your community?

At Terracon, we share your passion. With over 5,000 employee-owners located in offices throughout the United States, we collaborate to deliver exceptional results for our clients, fueled by our collective curiosity and boundless creativity.

Our mission is clear : to be the industry leader in people-focused practices. This means attracting top talent, supporting career development, and providing outstanding service to our clients with unwavering integrity.

As innovation pioneers, we strive to revolutionize our industry by continuously improving our service delivery and sharing our expertise to shape the future of engineering.

Our Stage1 team is at the forefront of innovation, and we are excited to welcome more customer service-oriented individuals to join us as we continue to grow and evolve.

General Responsibilities :

Manage all aspects of a Stage1 project to ensure that it is safely completed on time and within scope and budget. Responsible for completing the Stage1 project as per its contracted scope;

monitor progress and performance against the project plan. Conducts meetings and prepares reports to communicate the status of the project-to-project team and client.

Set priorities, assign tasks, and coordinate project staff to meet project targets and milestones. Coordinates effort with Authorized Project Reviewer (APR) to make sure that APR has opportunity to engage throughout the project, particularly at critical junctures.

Is involved with approving invoices, preparing change orders, and collections. Is involved with LifeCycle Management tracking the project after Stage1 transitions to traditional services.

Essential Roles and Responsibilities :

• Prepare simple Stage1 proposals.
• Assist with coordination of local offices to ensure Stage1 project is staffed appropriately.
• Assist with project closeout and invoicing.
• Assist with client communications.
• Assist with project tracking.
• Request and submit project documents to clients.
• Participate in client communication.
• Assist with LifeCycle Management.
• Ability to obtain Terracon Project Manager course within 6 months of hire.
• Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
• Maintain quality standards on all projects.
• Performs additional duties as assigned.

Requirements :

• High school diploma or equivalent.
• Valid driver’s license with acceptable violation history.

This position has been categorized as a "Remote Only" position. Remote Only employees do not have a designated workspace at an office, and typically work from home or another location.

The national standard salary range for this position is $$ The base range may be adjusted based on the specific location of the applicant.

Final agreed upon compensation is based upon individual qualifications and experience.

Last updated : 2024-04-30