Terrain Design Manager

Terrain is growing and opening a new location in Brooklyn Botanic Gardens this Spring! We are looking for a Display Manager to lead creative projects for this location. We will be interviewing for this position in February & March. Apply now!

Overview

The Design Manager leads our Design Services team that creates floral and container design projects in-store, off-site, and in private residential settings. They also design and execute projects for events. The Design Manager is responsible for driving sales by providing the highest level of service through expert knowledge, design, and leadership for the Design Services program. They along with a team of Artisans uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer.

Responsibilities

Customer Experience

• Build genuine, long-lasting relationships through personalized attention; guides customer choices to reflect their unique personal style. Work with customers using creative event and residential proposals, to achieve both maximum revenue/profit potential while exceeding customer expectations.
• Understands terrain retail concepts and partners with design leadership to create a cohesive environment through compelling plant installations and displays.
• Exhibits an understanding of and interest in home and garden trends in art, style, color, design, and architecture; translates trends and customer needs into brand appropriate designs.

Teamwork Communication

• Takes initiative and works productively solo or within a team to achieve design goals; actively participates in daily meetings and shares relevant information regarding plant design projects
• Builds and maintains productive partnerships with members of the store team contributing to a culture of strong communication and teamwork; is open and responsive to feedback.
• Communicates daily with the Design team on client consultations, design details, and project updates; manages client design file and ensures prompt customer communication with project inquires.

Visual Business Operations

• Conceptualize and execute high end event design and residential projects incorporating innovative use of colors, floral and textural materials and vessels, while meeting established criteria for Terrain aesthetic and cost of goods.
• Lead and participate in the execution and setup of installations and events. Understands and applies design principles to execute projects with high level of craft; maintains cleanliness and organization of back of house studio areas.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Qualifications

• Terrain brand fan
• Experience in customer service
• Experience in horticultural and floral design with small and large scale projects
• Basic knowledge of hand tools, wire usage, and glue guns
• Art and design background

Wage Transparency: The compensation range for this role is $26-$32/hourly. To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.

Benefits Perks: We offer one of the best and most comprehensive wellness benefits in the retail industry, click here to learn more.

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.