What are the responsibilities and job description for the Terrain: Stock Associate position at Terrain?
A Stock Associate supports the operations of the store with an emphasis on stock processes. They support the flow of product at all stages including inventory receipt, product placement, and customer pick-up. They uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer.
Customer Experience
- BRAND REPRESENTATIVE: contributes to the store and customer experience by being positive, respectful, and helpful to others
- CUSTOMER ENGAGEMENT: supports the customer in-store pickup process including loading of product into vehicles
- STORE ENVIRONMENT: supports timely execution of product placement and other visual priorities to inspire the customer; participates in maintaining store facility standards in some store locations
Teamwork Communication
- SHARE KNOWLEDGE: actively participates in daily meetings and projects; facilitates the sharing of relevant information regarding shipment, restock, and back of house organization
- CONTRIBUTE: takes initiative and works productively with the team to achieve common, collaborative goals; remains flexible as priorities change due to business needs
- COMMUNICATION LOOP: communicates daily with the leadership team on supply needs, flow of shipment, support needs, shipping damages, and box count discrepancies
Visual Business Operations
- RECEIVING FUNDAMENTALS: collaborates with key partners to effectively lead the shipment process including UPS/USPS deliveries, product drop shipments, transfers, and damages; maintains a record for all receiving paperwork for store’s inventory integrity
- UTILIZE IN STORE TECHNOLOGY: understands and effectively uses store systems and MPOS applications that support stock responsibilities such as the RF app, labeling app, and price verification functions
- STOCKROOM OWNERSHIP: partners with the leadership team to oversee organizational standards in back of house and exercises creative decision-making to impact organization and efficiency; keeps all receiving, shipping, stock, supply, and production areas clean and organized
- AWARENESS: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
