Table Games Assistant Shift Manager

SUMMARY
Manages all gaming activity on a day-to-day basis to ensure the integrity of table games and poker room. Will resolve issues and respond to guest concerns as they arise. Will assist other departments as a leader on the gaming floor when gaming or guest relations issues arise. Exercises good judgment in managing the operation of all games, within the limits of established policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.
 Responsible for the daily operations and administration of table games and poker.
 Serves as point person for other operational departments within the casino to help resolve customer service issues and other concerns and problems.
 Assists with the assessment and cutoff of beverages to intoxicated patrons throughout the casino.
 Responsible for training, supervising, scheduling and evaluating all Table Games employees.
 Addresses, resolves and documents all conflicts that may arise during gaming operations.
 Ensures all customer service standards are adhered to.
 Actively builds good interdepartmental lines of communication.
 Monitors and adjusts table minimums and maximums according to business demands.
 Investigates all table game discrepancies and provides written follow-up.
 Oversees all aspects of gaming activity that transpires on a particular shift.
 Ensures that all Indiana Gaming Commission regulations, internal controls, Title 31 compliance and standard operating procedures are adhered to.
 Monitors all procedures governing the opening and closing of games and shift change.
 Monitors and revises opening and closing of games to maximize profitability.
 Observe and modify game spreads and pricing of games to maximize profitability.
 Distributes, collects, balances and reconciles the Card and Dice Storage Room on a daily basis. Investigates all discrepancies and communicates findings.
 Oversees the operation of the poker room.
 Authorized to issue comps in accordance with the approved comp matrix.
 Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE
High School Diploma or GED required. Associates degree in related field preferred. Minimum of 2-3 years as an Assistant Shift Manager or higher or related supervisory experience required.

LANGUAGE ABILITY
Ability to read, analyze and interpret internal controls, governmental regulations, technical procedures and financial reports. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, customers and the general public.

MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to work with and apply mathematical concepts such as probability and statistical theory.

REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems.

COMPUTER SKILLS
Must possess intermediate PC skills. Microsoft Office experience required.

CERTIFICATES AND LICENSES
Must be able to obtain and maintain appropriate licensing from the Indiana Gaming Commission.

SUPERVISORY RESPONSIBILITIES
Oversees daily supervision and operation of all table games on assigned shift. Ensures team members carry out duties in accordance with all applicable regulations.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is usually loud. Candidate may be exposed to smoke when on the casino floor.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand (80% of the time). Employee is also required to speak, hear, use hands to handle or feel, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities required by this position include close and distance vision, color and depth perception, and peripheral vision. The employee must occasionally lift and move up to twenty-five (25) pounds.