What are the responsibilities and job description for the Field Support, Manager position at Tesla?
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The Field Support Team is a team of highly skilled Solar Roof, Retrofit Solar and Powerwall installers. This organization is responsible for understanding, prioritizing and driving projects around improving installation efficiency and throughput for all residential energy products. As product and install experts they also support roll out of new parts, products and processes collecting feedback from installers and working closely with the engineering team to drive our "by installers for installers" product mission statement.
What You’ll Do- Manage Field Support Team consisting on Engineers (3-5) and Technicians (5-15). Further develop the team structure; leveling guidelines; training programs and hiring plans for engineers and technicians
- Build processes and systems to create a pareto around install efficiency detractors.
- Work with the team (and cross-functional organization) to develop projects and objectives to improve install efficiency based on top drivers (for all products). Provide application and design engineering with constant in-field feedback
- Rapidly improve installation performance and focus on providing on-the-job mentorship to exceed excellence on a supervisor level, crew-lead level, and installer/roofer/crew level
- Roll out latest processes & products update from design engineering, drive engineering trials and data gathering, report improvement potential and success to engineering
- Create a culture focused on safety using systems of accountability and recognition while following safety policies and procedures as outlined by state, local, OSHA, and Tesla policies
- Spend ~25% of time traveling
- A Bachelor of Science Degree in Engineering (Mechanical, Electrical, Mechatronics, Computer Engineering, etc), other technical discipline, work experience, or equivalent
- 8-10 years of leadership experience, preferably in a manufacturing or construction environment with demonstrated results in driving performance improvements.
- Advanced knowledge of roofing means and methods and residential solar/storage.
- Organizational skills – proven success in project management, engineering, communications, influencing others, cross-functional team interaction, and driving results on time.
- Communication/Presentation – data driven approach to understand root cause and corrective action for efficiency problem. Proficient in excel/powerpoint (SQL is a bonus)
- Vision for current/future team, willingness to grow in the role taking on more scope and supporting other departments.
- Ability to adapt to business needs, eagerness to learn, flexibility, and go-getter mentality
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
$96,000 - $258,000/annual salary cash and stock awards benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Salary : $96,000 - $258,000
