What are the responsibilities and job description for the Manager, Install Quality Operations position at Tesla?
What to Expect
Willingness to spend ~25% of time travelling
What You’ll Bring
About Tesla and Tesla Energy’s Mission
What You’ll Do
In 2016 Elon released: The Master Plan, Part Deux. In this plan he highlighted the need to Integrate Energy Generation and Storage by creating stunning solar roofs with seamlessly integrated battery storage. Tesla Energy’s Installation team is in the operations arm of the business. The team installs high-quality energy products (Solar Roof, Retrofit Solar, Powerwall) across the United States. To achieve this, we use a combination of direct labor and sub-contractors and partner with certified installers and new home builders.
About Tesla Energy Quality
The Quality Department's core purposes are to ensure that the services we provide and the products we install meet the design intent so that people will love them and to reduce organizational spend by identifying and reducing inefficiencies caused by operations errors and product defects. We react to issues by containing, identifying root cause, and determining corrective actions to prevent recurrence while proactively identifying and mitigating risks to improve capability and capacity of operations through new methods, tools, or material.
Tesla Energy’s Installation Quality department supports the installation of residential energy products through the continual improvement of process and product quality and the systems that surround them. A successful candidate for this team must be a problem-solver at their core, have a strong quality and customer-focused mindset, and have the personal drive and stamina for relentless, continual improvement, both personally and professionally.
About Installation Quality Operations
The Installation Quality Operations team partners closely with the Regional Installation teams. Tesla Energy currently installs out of 53 warehouses across 12 regions in the USA. The Quality Ops team’s organization structure closely reflects this regional structure with Installation Quality Specialists located in most warehouses and reporting up to Regional Quality Managers. The Installation Quality Operations core purpose is to audit the installations of residential energy products and drive high quality installs at a regional level. The team is also responsible for rapidly communicating emerging and trending quality issues.
- Manage Quality Operations team (5-12 regional quality managers and 40-80 installations quality specialist)
- Collaborate with regional managers across the installation organization on process failures, support with corrective actions and accountability
- Manage and further develop the team structure; leveling guidelines; training programs and hiring plans for installation quality specialists
- Drive performance and accountability in utilization and quality metrics
- Ensure the team is performing in the following metrics:
- Headcount Planning – create/maintain a headcount plan for the organization work with Associate Managers to staff the organization to meet audit targets and provide support to the Installation Managers.
- Utilization – increase time spent auditing and decrease time spent driving (or other activities) maintain and drive audit completion numbers to ensure we have broad data collection across all audit types.
- Audit Quality – ensure the team is performing high quality audits, our quality audits can be viewed as random sampling of jobs and are considered a part of our control plan. Audits performed onsite should prevent roof leaks and other early life failures.
- Training – maintain a high level of training across the organization, the install quality team is the first level of escalation from the install organization. Install Quality Specialists and their Regional Associates Managers should understand how to perform installs and be able to identify and explain defects to the install organization.
- Regional Feedback – ensure national goals and priorities are cascaded to the region and that tactical audit plans reflect those. Ensure Associate Manager are providing clear and concise feedback on quality issues to install team and act as a conduit between the Associate Managers and the Quality Engineers.
Essential Skills - Job Specific
- Experience and thorough knowledge of production systems and processes
- Ability to work with and develop production performance metrics (efficiency, quality, safety, throughput, cost)
- Ability to communicate clearly using excellent written and verbal skills
- Strong analytic problem-solving skills
- Strong organization skills with meticulous attention to detail
- Raises the Bar - We need top performers who raise the bar in our organization. When we hire new candidates, they should already be better than most employees in that role. We will often need to do this by being scrappy and challenging the status quo.
- Bias for Action - must have bias for action and be able to convert thought into execution quickly.
- People Centric - value people and their time. Demonstrate empathy and respect.
- Adaptive - Adapts to change, even when they may not be in favor of it. Someone who is collaborative and willing to take on new assignments and roles to benefit the business.
- Develops Others - Serves as a multiplier. Makes others around them better by helping them highlight their strengths and work on their weaknesses. Can serve as a mentor to more junior leaders and employees and develop them for roles of greater responsibility.
- Innovates - Find creative ways to simplify and look at our operation through a new lens. Not caught up on old ways of doing things. Has the ability to adapt and creatively work through problems and solutions that may not be their own.
- Thinks like an Owner - Willing to take risks, own outcomes, and learn from them. Humble and prioritizes the needs of the business over their own.
- Reasons from First Principles - Able to identify root causes and use data to drive decisions and change.
- Resourceful - Practices frugality. Is a scrappy leader who can do more with less.
- Curious - Seek to understand and show empathy. Have an insatiable thirst for learning and knowledge.
- A Bachelor of Science degree in engineering (Mechanical, Electrical, Mechatronics, Computer Engineering, etc); other technical discipline or equivalent work experience.
- 8-10 years of leadership experience, preferable in a manufacturing environment.
Salary : $0 - $96,000
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