Mobile Service Router

What To Expect
Tesla Motors is seeking an accomplished Mobile Service Router dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world’s transition to sustainable energy.

What You'll Do

Coordinate repairs for new and used vehicles, ensuring compliance with warranty guidelines and specifications

Respond to roadside requests and assess technical issues to determine if resolution can be achieved remotely, over the phone, or requires technician intervention

Communicate with customers via text, calls, email, and internal channels for service updates, scheduling, payment processing, and addressing inquiries

Schedule customers within hour block windows, optimizing throughput and routing for mobile service technicians

Collaborate with service leadership to plan for PTO, vehicle maintenance, and adjustments, striving to meet or exceed customer demand

Utilize reporting metrics to guide procedural enhancements, elevating the overall customer experience

Proficiency in the Microsoft Suite, Tesla programs, and reporting metrics

What You'll Bring

Customer-facing experience, ideally in a technical or automotive setting, demonstrating a commitment to excellent service

Proficiency in parts processes, warranty knowledge, and the ability to articulate technical information in a customer-friendly manner, both verbally and in writing

Enthusiastically seeks understanding of automotive techniques related to vehicle repair and servicing

Positive, adaptable, and open to learning about changes in the personal transportation industry, as well as Tesla products and services

Strong organizational skills, with the ability to handle multiple priorities, meet deadlines, and thrive in a fast-paced environment

Excellent verbal and written communication skills, including the ability to address difficult conversations and customer conflicts

Valid driver's license required, ability to work flexible hours, including evenings, weekends, and holidays, and willingness to obtain state licensing where applicable

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

$20.00 - $48.00/hour, depending on level cash and stock awards benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.