What are the responsibilities and job description for the Operations Advisor position at Tesla?
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What to Expect
What You’ll Do
What You’ll Bring
The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
- Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
- Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
- Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
- Maximizing Tesla Scheduling Service calendar for drives and delivery
- Maintaining store facilities: supplies ordering, work orders, vendor communication
- Maintaining store fleet: coordinating service, allocation Management
- Support training, new hire onboarding, organizing and/or executing validations
- Compiling and running daily weekly reports to analyze store performance and improve
- Maintaining brand and EHS standards, cascading feedback or adjustments to local team
- Monitoring and executing expenses
- Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
- Perform additional responsibilities as assigned to meet business need including Sales and Delivery
- At least 1 year of related experience
- Proactive team member who is goal-oriented highly motivated
- Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
- Great attention to detail with strong organization and communication skills
- Positive, enthusiastic and passionate mindset
- Proficient with Microsoft Office suite and CRM tools (Salesforce preferred)
- Ability to work evening hours, weekends and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
- Must be able to successfully pass a pre-employment background check
- Legal right to work in the United States
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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