Service Advisor- Costa Mesa

Tesla
Costa Mesa, CA Full Time
POSTED ON 3/15/2022 CLOSED ON 4/25/2022

What are the responsibilities and job description for the Service Advisor- Costa Mesa position at Tesla?

The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of an excellent service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities:

  • Answer Phone Calls, Emails, and Drive In’s to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if a technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide a summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the detail of every vehicle prior to delivery
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
  • Perform other related duties as assigned

Requirements:

  • Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve a common goal
  • High School diploma or equivalent
  • Dealer Management System(s), Outlook, and MS Office
  • Associate Degree or certificate in Automotive Technology, preferred
  • Retail automotive service experience, preferred
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record
  • Must have two years of driving experience
  • Must be at least 18 years of age

Employee Benefits

  • As a full-time Tesla employee, you will receive full benefits from day 1 for you and your eligible dependents
  • Aetna PPO and HSA plans (including infertility and transgender coverage)
  • 2 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k) match, Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
  • Back-up childcare and employee discounts
  • Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
  • Voluntary Identity Theft and Legal Services plans
Adoption and surrogacy benefits
Customer Service Specialist I
Hoag Memorial Hospital Presbyterian - Costa Mesa CA -
Costa Mesa, CA
Juicer-Costa Mesa
NEKTER JUICE BAR INC -
Costa Mesa, CA
General Manager-Costa Mesa
NEKTER JUICE BAR INC -
Costa Mesa, CA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Service Advisor- Costa Mesa.

Click the checkbox next to the jobs that you are interested in.

  • Customer Interaction Skill

    • Income Estimation: $35,412 - $45,784
    • Income Estimation: $33,013 - $40,891
  • Customer Service Skill

    • Income Estimation: $28,347 - $36,593
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Tesla

Tesla
Hired Organization Address Knoxville, TN Full Time
What To Expect Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globa...
Tesla
Hired Organization Address Charlotte, NC Full Time
Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. Thi...
Tesla
Hired Organization Address Buffalo, NY Full Time
What To Expect The Process Technician will apply technical skills to setup, operate, and monitor all levels of manufactu...
Tesla
Hired Organization Address Albany, NY Full Time
Company Description Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly a...

Not the job you're looking for? Here are some other Service Advisor- Costa Mesa jobs in the Costa Mesa, CA area that may be a better fit.

Sales Advisor - Costa Mesa

A. Lange & Söhne, Costa Mesa, CA

Client Service Associate (Costa Mesa, CA)

Edelman Financial Engines, Costa Mesa, CA

AI Assistant is available now!

Feel free to start your new journey!