What are the responsibilities and job description for the SOC Operator, Security position at Tesla?
Security Operations Center (SOC) Operators are responsible for monitoring, tracking, and coordinating response to all incidents in a fast-paced, agile environment. They assess, troubleshoot, and triage inbound emergency and routine calls for service. The ideal candidate has a bias for action, is trustworthy, and consistently demonstrates excellence.
- Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls.
- Conduct investigative video reviews and report findings.
- Dispatch security, fire, EMS, or other response personnel as required.
- Provide exceptional customer service while supporting external partners with requests via email and/or phone.
- Able to think creatively, critically, and solve problems with resources at hand.
- Assist in conducting investigations and update requestors in a timely manner.
- Monitor fire alarm systems, investigate and document as they come in to the internal fire team.
- Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions.
- Assist during afterhours with routine badging requests.
- 1 years experience in dispatch, call center, or a security operations center environment.
- Excellent verbal and written communication skills in English. Fluency in other languages is a plus.
- Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency.
- Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment.
- Ability to work all shifts including nights and weekends
- Problem-solving analytical mindset.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
