Player's Club Coordinator

SUMMARY DESCRIPTION:

Under the direction of the Marketing Manager, the Player's Club Coordinator oversees the daily operations of the Player's Club, its supervisory personnel, and staff within established guidelines and procedure.

Note: Native American preference will be given.

BASIC REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of principles and practices of public relations, promotions, and marketing in a customer service oriented environment.
• Knowledge of computer utilization in marketing/business operations.
• Ability to write reports and business correspondence.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to apply basic mathematical skills.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Must be able to work all shifts and weekends.
• Must be 21 years of age or older.
• Must be able to successfully obtain and maintain a Gaming License from the Pueblo of Tesuque Gaming Commission.

DUTIES AND RESPONSIBILITIES:

• Oversee Player's Club and staff personnel within established guidelines and procedures.
• Respond to customer complaints and customer service needs.
• Write policy and procedures as they apply to the Player's Club.
• Responsible for achieving player development goals.
• Review policy and procedures for promotion, slot tournaments and other special events and communicate the club functions necessary to implement these policies and procedures.
• Administer direct mail projects.
• Oversee Player's Club Supervisors and assign work duties and tasks.
• Monitor Player's Club Supervisors for accuracy and proficiency in their work.
• Manage customer ticketing services for Player's Club performances and
• other special events.
• Train Player's Club personnel on Oasis Super Playmate
• Set up Oasis Super Playmate groups and apply PBT.
• Set up Super Playmate tiered rewards and extract data from these programs for analyzing the success of the marketing promotions.
• Order, track and inventory merchandise for club promotions.
• Assist in the creative display of all merchandise items, promotional displays and casino decorations.
• Work with the Director of Marketing, Marketing Manager and Promotions Coordinator to design and implement promotions, special events, projects, slot tournaments and other marketing programs.
• Provide support as needed to casino promotions both on-site and off-site.
• Assist with any paperwork needed for audit, gaming or cage for promotional payout, drawings and special events.
• Organize and administer the overall reservations and services for tour busses in the casino and Player's Club.
• Perform other duties as assigned or pertaining to the job.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

SUPERVISORY RESPONSIBILITIES:

Oversees the Player's Club Representatives.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in Marketing, Business, Administration or a related field and three years' experience in marketing and promotions field in the gaming industry or equivalent experience of combination and experience.
• Must be proficient with Windows operating system
• Must be proficient in Microsoft Office.
• Prefer experience with Aristocrat, Micros POS and Tickets.com ticketing.

COMMUNICATION SKILLS:

• Using the primary language identified as English, the following is required:
• Ability to read, analyze and interpret policies and procedures, directions, reports and other working documents.
• Ability to write reports, business correspondence, procedure manuals and
• other working documents.    .    .
• Ability to effectively communicate one on one, in small group s1t at1ons
• and in moderate to large gatherings of associates and /or executives.
• Bilingual preferred.

REASONING ABILITY

• Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, percentages_ and decimals.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

While performing the duties of this job, the employee will be required to stand for prolonged periods of time. The employee will use hands and fingers to handle or feel various items, conduct repetitious movements and tasks such as operating a computer keyboard, mouse and other computer components, reach with hands and arms, stoop, kneel, crouch and crawl. The employee will be required to talk for extended periods and be able to listen and understand. The employee must occasionally lift or move up to twenty-five (25) pounds. Specific vision abilities require close vision, distance vision and color vision.

To Apply: Email the position Title and Your Resume to Recruitment@tesuquecasino.com. Then go to https://tesuquecasino.com/careers-2/ and apply.

Source: Hospitality Online