Technical Process Analyst

Do you have a passion for public service and enjoy making a difference? Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you’re looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers’ compensation system, and educate and protect consumers.

You’ll love the benefits of working at TDI:

· Flexible work schedules.

· Hybrid work schedule, if applicable.

· Work-life-balance.

· 96 hours of accrued vacation a year.

· 96 hours of accrued sick leave a year.

· 20 holidays every year.

· Career advancement opportunities.

· Free parking.

· Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays the other 50%).

Before you apply:

Learn about our selection process, our military employment preference, and licensing and credential requirements.

Program Specialist III (Program Specialist)

This position involves complex technical and consultative services assistance work. Work involves planning, coordination, developing, and implementing agency programs, and processes, including collaborating in the preparation and maintenance of business requirements documentation. May supervise the work of others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

This position:

· Collects, organizes, analyzes, and prepares business requirement documentation and materials related to business process improvement, and system enhancements.

· Collaborates in the planning for the development of documentation of agency programs and process improvement.

· Performs technical research for resolving problems involving document handling processes, including providing support in response to inquiries from program areas and agency customers.

· Assists in the development and maintenance of technical documentation for DWC user applications and reporting, including providing security access to systems and monitoring of claim confidentiality procedures and events.

· Performs other duties as assigned.

This position requires:

· Graduation from an accredited four-year college with a degree in business administration, computer science, management information systems, or a related field.

· Three years of work experience in technical writing and business process analysis or in a field related to the position.

· Education and Experience relevant to the position may be substituted for one another on a year-for-year basis.

Additional job details:

This position requires regular work attendance. The position may be eligible for a hybrid work schedule. If eligible, the employee must have a secure, dedicated workspace with reliable broadband internet service. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

Preferences for this position include:

· Project Management

· Use of Microsoft Excel and Visio software

This position requires demonstrated knowledge of:

· State laws, rules, procedures, and regulations relevant to job requirements.

· Workers’ compensation business processes to assist with the development of detailed requirements and technical documentation.

· Business process re-engineering and agency-wide operations.

· Analyzing problems and developing solutions, directing, and training staff and project team members.

This position requires demonstrated skill in:

· Problem-solving and critical thinking.

· Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

· Using personal computers sufficient to enter and extract data from related systems and programs, such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

· Technical writing and the development of business requirements.

· Communicating and working effectively with all levels of employees.

· Analyzing problems and developing solutions, directing, and training staff and project team members.

This position requires the demonstrated ability to:

· Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

· Maintain the confidentiality of sensitive information.

· Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

· Manage workload and priorities to meet necessary deadlines.

· Work both independently and as a team player.

· Organize program activities.

· Obtain and sustain the cooperation of others.

· Translate business requirements into technical concepts and translate technical concepts for non-technical audiences.

· Prioritize workload to meet continuous deadlines, plan, organize, and manage short to long-range projects.

· Maintain productive relationships with program areas and technical staff.

Veterans

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a veteran’s preference, you must submit the following documents, as applicable, with your application.

· Copy of the DD-214; member #4.

· Statement of compensation from the Veteran’s Administration or

· Copy of the DD1300.

Job Type: Full-time

Pay: $4,750.00 per month

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Austin, TX 78701