What are the responsibilities and job description for the Dispatcher position at Texas Medical Transportation?
The Dispatcher will be responsible for answering all incoming dispatch calls and monitoring CTS trip assignment systems. Experience or strong knowledge of the entire San Antonio area including zip codes is strongly suggested but not required. Compensation will be based on experience.
Dispatcher Job Responsibilities:
- Dispatcher, under minimal supervision, is responsible for answering all calls and monitoring CTS trip assignment (Will Calls) and assigning them in an accurate/timely manner
- Prioritizes requests for transport within the medical complex and notifies next available Driver including assigning to driver in CTS system.
- Communicates changes or additional information about a transport to Drivers and ensuring CTS is updated accordingly
- Assists Drivers with the location of equipment needed for patient transportation
- May maintain all records and reports to ensure compliance with all local, state and federal regulations per account
- Coordinates shift handoff
- Serves as a trainer, lead or subject matter expert
- Acts as first point of escalation
- May participate in performance improvement initiatives as needed
- Refers only the most complex issues to higher-level staff
- Performs other duties and responsibilities as assigned
Work hours in our San Antonio location are 8 to 10 hours a day, 6 days a week with overtime at least twice a month. TMT will compensate based on experience with the zip code system within San Antonio area and other surrounding counties.
Dispatcher Skills and Qualifications
- Documentation
- Data entry
- Telephone
- Listening and verbal communication
- High energy level
- Dependability
- Multi-tasking
- Emotional control
- Reporting
Education and Experience Requirements
- High school diploma or GED
- Prior customer service experience may be preferred
- Experience or knowledge of the entire San Antonio area
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- 10 hour shift
- On call
- Weekend availability
Experience:
- Dispatching: 1 year (Preferred)
Work Location: One location