Service Hourly Manager

Department: Operations Job Status: Full Time

FLSA Status: Exempt Reports To: Managing Partner

Work Schedule: Varies to include weekends and holidays Amount of Travel Required: Minimal

Positions Supervised: Front of House (FOH) staff

POSITION SUMMARY

Accountable for all FOH operations and is responsible for ensuring legendary food and legendary service is delivered daily through our legendary people. Accountable for the management of all FOH employees on a day to day basis.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

* Accountable for driving sales and guest satisfaction.

* In conjunction with all management, enforces compliance with all employment policies in area of responsibility.

* Oversees/approves all FOH systems.

* Responsible for providing or directing all FOH training.

* Inspires staff to deliver service at the pace and effectiveness to meet or exceed operational standards for legendary service and to improve sales

* Ensures 100% table visitation during shifts in order to develop a deep understanding of the local customer base to develop successful sales-driving strategies and obtain real-time feedback for staff performance improvement.

* Manages liquor orders and controls liquor costs.

* Assists with the development of all (FOH and BOH) key hourly employees, assistant managers, and hourly employees.

* Reviews applications and decides which FOH applicants to be interviewed; interviews those selections and provides recommendation on hiring and/or makes hiring decisions.

* Responsible for performance management of FOH staff, in conjunction with ASM (where applicable), including performance evaluations, coaching and discipline.

* Cross-trains FOH employees and oversees their development.

* Directs work for FOH employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant

* Creates a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff.

* With assistance of ASM (if applicable), responsible for ensuring that cleanliness of restaurant and safety of guests are maintained at all times.

* Understands, manages, and practices safe food handling procedures.

* Manages compliance with Responsible Alcohol Service training requirements.

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED)

Computer Skills: Word, Excel

Other Skills:

* The ability to multi-task in a high pressure environment

* Outgoing and personable a plus

* Good organizational skills

* Effective communicator

* Has the ability to problem solve and handle high stress situations

WORK ENVIRONMENT

A restaurant environment

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Casual dining restaurant

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Required)

Work Location: One location