Application Developer - IT Solutions

The Application Developer is responsible for supporting the university's enterprise applications including on premise, custom written, and cloud-based applications. They will conduct system analysis, design, code, test, and deploy applications and application customizations, enhancements, workflows, and interfaces, and perform general system maintenance, troubleshooting, and support. As a member of the IT Solutions (ITS) team, the Application Developer is expected to uphold the division's mission to empower an agile, digital university and elevate technology as a strategic institutional asset, and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Depending on domain expertise, Deputy CIO, Associate Director of Integration, Analytics & Web Services; Manager of Digital Workplace Applications; or Senior Manager of Student-Centered Applications

Supervises: No supervisory responsibilities

ESSENTIAL DUTIES - May include, but not limited to the following:

Application Development and Support (90%)

• Uses accepted application development and project planning methods to design, develop, test, implement, maintain, and support the university's major enterprise information systems, interfaces, and related applications.
• Assists in the evaluation, selection, and implementation of new software systems and services, whether hosted onsite, custom developed, or provided as a cloud service.
• In collaboration with university partners, develops and/or reviews functional requirements and recommends technical solutions that reflect modern application development practices and maximize software capabilities, process efficiency, and user experience.
• Writes and maintains clear technical specifications and documentation, and provides training to users and technical support staff, as appropriate.
• Participates in system testing during software and infrastructure upgrade cycles, following test plans and documenting results.
• Performs routine system administration tasks as needed, including monitoring operations and performance.
• Provides high quality and timely application support, including responding to incident/ problem tickets and troubleshooting errors and issues with university enterprise systems.
• Works closely with product experience owners and project managers through all phases of software development lifecycle (SDLC) to ensure user experience design methodologies are included in software development.
• Serves as a liaison between system users and vendors to manage issues through to final resolution.

ADDITIONAL DUTIES

Participation & Support (10%)

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Enterprise Resource Planning (ERP) system(s), such as Oracle E-Business Suite (EBS), Ellucian Colleague
• Object-oriented design principles and architectures (C# or Java)
• Web application development
• Application-as-a-Service development (SaaS)
• Mobile application development
• Awareness of software development and project management methodologies and best practices from requirements gathering through quality assurance.
• Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.
• Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
• Ability to use a personal computer and other office equipment, including related university software and email.

Additional/Desirable Skills & Abilities

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

Bachelor's degree required. Additional job-related experience may substitute for the required education on a year-for-year basis.

Three years of relevant experience in application development (web and/or enterprise applications). Additional job-related education may substitute for the required experience on a year-for-year basis.