Remote Contracts Manager

Operations Division

Primary Program: Suicide Prevention Program

Reports to: Director of Network Operations

Note: Remote status will be considered for applicants that live outside of the NY tri-state area

Description: Our client's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Our client administrates a national suicide prevention program. The suiside & crises prevention helpline in a national network of over 190 independently owned crisis call centers across the country.

Position Objective: The Contract Relationship Manager is responsible for developing and managing the contracts and processes for the suicide prevention program (a network of 190 independently owned crisis centers across the country) and related subnetworks. This position requires frequent interaction with network centers and leaders in the suicide prevention and crisis center communities.

Essential Duties and Responsibilities:

Manage contract development and coordination with the programs network centers and ensure adherence to all funder and agency goals; ensuring that all deliverables are met.

• Coordinate a plan for contracts with all crisis centers to review call/chat trends, troubleshoot concerns/complaints, and share data with the team, funders and other key stakeholders ensuring that all operational grant related program goals and objectives are measured, met and or exceeded and develop strategies for improvement
• Convene and facilitate meetings with leadership to discuss development of contracts
• Facilitate and take ownership over the entire RFP process for the network subcontracts
• Facilitate any contractual changes or amendments in coordination with Vibrant Operations
• Oversee the invoice/payment process of the subnetwork contracts in coordination with the Finance Department
• Complete all reports having to do with contracts for external funders/stakeholders (SAMSHA; Vibrant QI Report; etc.) in a timely manner
• Work with the Quality Improvement team to ensure KPIs of the network and subnetwork centers are being met
• Review daily, week, monthly operations reports, analyzing trends and challenges
• Oversee the adherence to the implementations of new operational policies and procedures throughout the Network and Subnetworks
• Maintain professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies Supervise and meet regularly with the Network Operations team to ensure:
• Effective contract processes and follow-up with leadership
• Ensure Lifeline subcontractors meet or exceed their deliverables
• Manage and analyze performance trends and KPIs for the crises helpline subnetworks
• Represent at major national or regional conferences/meetings and advisory committees as needed
• Initiate related discussions on the NRC discussion boards and write related blogs for program announcements;
• Other duties as assigned

Required Skills:

• Excellent verbal, written, and computer skills
• Courteous and professional manner
• Experience a high degree of comfort with public speaking
• Effective time management and organizational skills
• Experience in program management and excellent supervisory skills
• Strong customer-service and leadership skills
• Ability to foster teamwork, work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Ability to lead, positively influence others to achieve results that are in the best interest of the organization
• Ability to be flexible and versatile in a changing work environment while maintaining effectiveness and efficiency
• Ability to interpret and manage program budgets
• Intermediate to advanced skills with MS Office, including Word, Excel, PowerPoint

Qualifications:

• The ideal candidate will have a Master’s Degree in business administration, project management, public health/administration, social work/counseling or related field and at least 5 years of management/supervision experience. Experience in the non-profit sector, mental health, suicide prevention, crisis intervention and/or mental health information and referral services experience a plus.
• Knowledge and expertise of public health issues such as capacity building and sustainability (funding streams, payment methods, efficiencies, etc.) preferred. Applicants should be comfortable working independently.

A cover letter is necessary when applying.

Salary: $65K - $75K

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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