Server server

TGI Friday's
Hagerstown, MD Full Time
POSTED ON 9/24/2024 CLOSED ON 10/6/2024

What are the responsibilities and job description for the Server server position at TGI Friday's?

A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests' expectations.

Key Responsibilities :

  • Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
  • Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
  • Promptly and accurately takes food and beverage requests from Guests.
  • Ensures expedient service of food and beverages to the Guest.
  • Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
  • Learn TGIF menu and beverages, expertly recommends and upsells on items.
  • Follows all Fridays Service Style Standards.
  • Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
  • Practices conversational ordering by mentioning current promotional features.

MEASURES OF SUCCESS

  • Guest experience
  • Exercising standards of Responsible Service of Alcohol
  • Consistently fulfill the Key Responsibilities and Accountabilities above
  • Service Strength Code rating meets / exceeds company standards
  • Guest satisfaction scores
  • Meeting all key metrics outlined on the myPerformance scorecard

QUALIFICATION REQUIREMENTS

  • Must be able to deliver plates and food and clear tables
  • Must be able to lift up to 30 lbs.
  • Must be able to hear well amongst loud background noise
  • Must be dressed neatly and well groomed in company approved uniform at all times
  • Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
  • Must be able to calmly respond to angry Guests and notify a Manager
  • Must be able to read and write notes to hearing impaired Guests
  • Must be able to read menus to sight-impaired Guests
  • Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
  • Must be able to read and write
  • Must be able to stand and walk during entire shift
  • Must be able to reach, bend, stoop and wipe counters / tables

DISCLAIMER : THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS.

PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.

Last updated : 2024-09-24

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