Busser

Role Purpose

To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service.

Key Responsibilities & Accountabilities

• Promptly busses and resets tables after each Guest's departure.
• Maintains cleanliness of restroom, perimeter of building and parking lot.
• Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close.
• Checks beautification schedule for the day and completes assigned duties.
• Checks high chairs and booster seats for cleanliness.
• Empties trash and spot sweeps the restaurant and bar floor.
• Prepares coffee and iced tea.
• Offers assistance to Guests by clearing away dishes and glassware, and refills beverages.
• Cleans and sanitizes throughout the shift.
• Prepares OTLE and/or close.

Key Decisions

• Influences:
• Guest Experience
• Issues around cleanliness and sanitation

Measures of Success

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Cleanliness and sanitation

Qualification Requirements

• Must be able to read menu items
• Must be able to clearly communicate Guest needs to other Team Members
• (W/W’s, door person, bartender or Manager)
• Must be able to hear well amongst loud background noise in order to answer
• telephone and respond to Guest requests
• Must be able to frequently lift and carry up to 70 lbs.

Competencies

PASSION FOR THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging service

? Understands how their role impacts the guest

? Displays a caring attitude towards guests.

• Contributes to the guest experience through knowledge of job and products
• Demonstrates a service attitude by providing support to those who are directly serving the guest
• Consistently follows recipe directions to provide quality food that meets the guests' expectations
• Handles special requests in a responsive and positive way
• Utilizes customer feedback to provide a better guest experience

COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and productive

• Pays close attention to guests' and coworkers’ special requests to ensure accuracy
• Responds positively to conflict situations and works to find appropriate solutions
• Keeps interaction positive and productive; avoids conveying negative messages
• Shares information with others to raise awareness of potential needs and concerns
• Listens carefully and attentively to others without interrupting
• Asks thoughtful questions to ensure proper understanding of the message being conveyed
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace

• Shows guests and team members that he/she genuinely enjoys the job
• Displays passion, energy and pride in doing the job right
• Exhibits ability to learn the craft and a desire to continue to develop and grow.
• Works with a strong sense of urgency and drive; pushes for quick, yet accurate results
• Focuses on the way he/she approaches a task, not just the task itself
• Takes independent action to improve existing systems and processes
• Enthusiastically promotes the TGI Friday’s brand and menu items

RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and delivers quality results

• Arrives on time and ready to work dressed in proper uniform
• Attends all required shift meetings and is prepared to contribute
• Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standards
• Minimizes wastes and costs (e.g., maintains proper rotation of inventory)
• Balances speed of production with accuracy and quality
• Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and will happen and handles uncertainty in a calm, controlled manner

• Addresses daily challenges and obstacles with confidence and a positive attitude
• Handles multiple tasks without becoming visibly overwhelmed or flustered
• Easily adjusts to meet changing demands and new responsibilities
• Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift
• Maintains an even-tempered demeanor even in stressful situations
• Responds calmly to problems and controls emotional reactions
• Handles him/herself in a professional manner at all times
• TEAMWORK & COLLABORATION (Friendliness, Cooperation): Fuels an environment where everyone pitches in and gets along
• Recognizes the importance of working together to accomplish goals
• Actively promotes cooperation, respect, and acceptance of all team members
• Establishes positive and supportive working relationships with all team members to maintain a productive environment
• Takes on additional responsibilities to ensure proper coverage during rush periods
• Reaches out to team members when necessary to ensure timely completion of all tasks
• Takes advantage of opportunities to set an example for new or inexperienced team members