What are the responsibilities and job description for the Host/Hostess position at TGI Fridays?
This position offers a competitive wage plus tips.
We are looking for a Restaurant Host or Hostess who will be responsible for welcoming guests to the restaurant and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls. Ultimately, you will ensure our daily operations run smoothly and our guests have a pleasant dining experience.
Duties/Responsibilities (including but not limited to the following):
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Inform guests of current promotions and ensure a smooth handoff to service staff
- Observe guests’ needs throughout dining experience to ensure they receive high quality service
- Providing customers with menus and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Answering phones and scheduling reservations with large parties
- Perform general cleaning duties throughout shift and at closing
Skills/Qualifications:
- High school diploma or GED
- Prior customer service experience in the hospitality industry a plus
- Positive attitude and interpersonal skills
- Good communication skills and phone etiquette
- Flexibility when working alternating shifts
- Ability to stand for long periods of time
- Must walk and stand during the entire shift
- Must be able to read and write English
- Must be able to hear well in an environment with loud background noise
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Physical Setting:
- Casual dining restaurant
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- Tips
COVID-19 considerations:
At TGI Fridays we strive to operate a safe and sanitary environment for both staff and guests alike, therefore all team members must abide by company mandated health guidelines, protocols and requirements.
Work Location: One location
