What are the responsibilities and job description for the Server position at TGI Fridays?
A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations.
Key Responsibilities:
- Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
- Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
- Promptly and accurately takes food and beverage requests from Guests.
- Ensures expedient service of food and beverages to the Guest.
- Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
- Learn TGIF menu and beverages, expertly recommends and upsells on items.
- ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
- Follows all Fridays Service Style Standards.
- Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
- Practices conversational ordering by mentioning current promotional features.
MEASURES OF SUCCESS
- Guest experience
- Exercising standards of Responsible Service of Alcohol
- Consistently fulfill the Key Responsibilities and Accountabilities above
- Service Strength Code rating meets/exceeds company standards
- Guest satisfaction scores
- Meeting all key metrics outlined on the myPerformance scorecard
QUALIFICATION REQUIREMENTS
- Must be able to deliver plates and food and clear tables
- Must be able to lift up to 30 lbs.
- Must be able to hear well amongst loud background noise
- Must be dressed neatly and well groomed in company approved uniform at all times
- Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
- Must be able to calmly respond to angry Guests and notify a Manager
- Must be able to read and write notes to hearing impaired Guests
- Must be able to read menus to sight-impaired Guests
- Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
- Must be able to read and write
- Must be able to stand and walk during entire shift
- Must be able to reach, bend, stoop and wipe counters/tables
DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.
