What are the responsibilities and job description for the To Go Specialist position at TGI Fridays?
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Specific responsibilities of the To Go Specialist include:
- Greet incoming and departing guests warmly with a genuine smile and eye contact
- Uses visual cues to seat guests in either the bar or dining area depending on their preference.
- Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff
- Promptly answers incoming calls to the restaurant and provide appropriate service
- Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate
- Tends to special guest needs and requests
- Follows all relevant brand standards to deliver Fridays Service Style
- Observes guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door)
To Go Specialist
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