Field Service Technician

Job Title: Field Service Technician

Experience Level: Mid-Level

Position: Full-Time (Non-exempt)

Hours of Work: Monday through Friday, 8:30 a.m. to 5:00 p.m

The TGI Story

A second-generation family-owned business for over 50 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

TGI Office Automation seeks a bright, highly motivated and enthusiastic Field Service Technician to join the growing team working must live in the Tri State Area. This is a great opportunity to join a fast-paced team that is focused on supporting the growth of our company.

TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

www.tgioa.com

Primary Functions and Responsibilities:

• Manages territory, inventory, and customer relationships, along with maintaining a high level of customer satisfaction.
• Responsible for providing quality service calls on each piece of equipment serviced.
• Travel to client sites within an assigned geographic area to repair and maintain office equipment. (Copiers, printers, fax)
• Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.
• Follows proper call handling procedures while maintaining the minimum call per day average.
• Supporting major accounts in the hospital network. (St. Lukes)
• Maintains effective relationships with customer and fellow employees.
• Must follow the policies and procedures set forth by TGI Office Automation.

Qualifications:

• A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
• Copier/Mechanical: (2 years preferred)
• Working knowledge of computer systems such as Microsoft, Apple and basic network connectivity, print drivers.
• Must possess electrical/mechanical aptitude.
• Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
• Knowledge of HP and Reiko equipment (preferred)
• Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Must have reliable transportation, valid driver’s license and insurance requirements. Position requires use of personal car which is eligible for car maintenance reimbursement.

Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)

Pay: 45K-65K

Location: S.W Connecticut/White Plains, NY (on the road)

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.