Job Title: Onsite Team Lead IT Technician
iPower Technologies, a dynamic National IT MSP specializing in comprehensive computer and network solutions, is expanding its team. We are currently in search of a Team to join us immediately, to provide onsite support our client.
The Team Leader holds a supervisory role, tasked with supporting, coaching, developing, and overseeing a team of employees. Effective leadership necessitates strong communication, problem-solving, organizational, and delegation abilities.
Responsibilities:
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Tier 2 Duties
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Managing Windows servers (2012/2016/2019), Active Directory user accounts, and basic group and security policies
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Administration of Exchange and Office 365 accounts
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Basic troubleshooting of network issues and internet connectivity
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Configuration and management of network appliances such as firewalls, routers, and switches
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Proficiency in common desktop applications and operating systems
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Troubleshooting LAN/WAN, DNS, DHCP, group policies, domain controllers, and wireless networks
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Office 365 administration
Requirements:
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Bi-lingual is a plus (English and Spanish)
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Candidates must have their own transportation and be able to travel within the 3 South Florida counties: Dade/Broward/Palm Beach
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Bachelor's degree in Information Technology, Computer Science, or related field preferred.
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3 years of experience in a similar role, with a focus on IT hardware deployment and support.
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Excellent communication skills, including written and verbal communication.
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Strong troubleshooting abilities and capacity to follow instructions.
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Proficiency in documentation
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Ability to prioritize tasks and respond promptly to urgent situations.
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Professional demeanor and demeanor under pressure
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Handling escalated issues from Tier 1 support and collaborating with users for timely resolutions
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Supporting program/project initiation, execution, and closure activities
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Meeting or exceeding performance metrics
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Proactive communication with customers and team members to address concerns.
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Simulating and resolving user issues
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Collaborating with senior technicians for complex issues
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Fostering a collaborative team environment internally and externally
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Service-oriented approach
Leadership Responsibilities:
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Cultivating an inspiring team environment with open communication
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Setting clear team goals and delegating tasks with deadlines
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Overseeing day-to-day operations and monitoring performance metrics
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Motivating team members and identifying training needs
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Resolving conflicts and addressing feedback from team members
Administrative Duties:
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Conducting team meetings based on previous week's performance and Service Delivery Director's focuses.
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Monitoring ticket statuses and liaising with Dispatch and Service Director
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Ensuring equitable distribution of tickets among team members
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Ensuring adherence to ticket handling procedures
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Supervising team's time management and submission of timesheets
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Performing regular checks on ticket progress and follow-ups
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Managing team's channel administration and SLAs
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Collaborating with Service Director for team performance reviews
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Tracking internal assist time and notifying Service Delivery Director of service issues
Job Type: Full-time
Salary: $75,000 per year
Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k). Opportunities for professional development and career advancement within the company.
Work Location: South Florida (Dade, Broward, Palm Beach)
EEO Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.