IT Field Technician

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary:

This is an onsite position located in Glen Burnie, Maryland

Must have U.S. Citizenship in order to obtain the post-hire Criminal Justice Information Services (CJIS) Clearance from the Federal Bureau of Investigation and must be able to obtain post-hire clearance from the Committee on Foreign Investments in the U.S. (CFIUS) and Department of Justice.

As an IT Manufacturing Technician for the Government Programs team located in Glen Burnie, MD, you will be part of a team that is responsible for the maintenance of the print farm provided to the Maryland Motor Vehicle Administration. Your responsibilities will be to maintain the credential production capabilities in the Glen Burnie Facility; as well as act as the primary support for the production interface. You will guarantee maximum uptime and ensure no breech of Service Level Agreements.

Key Areas of Responsibilities:

• You will be supporting the customers with credential production in the site in Glen Burnie.

• You will act as the first level of support for the production interface.

• You will have basic knowledge of ticket based tracking system.

• You will provide proactive communications to internal and external stakeholders on daily activities and incident tickets while ensuring proper and ongoing progress on the issues.

• You will manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict.

• You will have intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers.

• You are able to quickly troubleshoot problems and work with others to devise and deliver a solution.

• Ability to learn and understand technical products and solutions and can disassemble certain products for parts replacement.

• You will manage and deliver SLA commitments and expectations to customers.

• You will work with operations engineers, sales and system administrators and report to the Service Delivery Manager.

• You will identify and mitigate risks that may have potential impact to the daily services being provided.

• You will perform predictive and preventive maintenance testing on a timely basis.

• You will react quickly and appropriately to incidents such as equipment failures.

• You will use routine software applications such as MS Word, MS Excel, and MS Outlook to produce reports and graphs as required.

• You will be responsible for assisting in managing / maintaining inventory of consumables for the office.

Minimum Requirements:

• At least 1 year of experience in a customer-facing role.

• At least 1 year 1 year of experience in the IT industry.

• At least 1 year of experience with Windows 7 and 10 OS, PC re-imaging.

• At least 1 year of experience repairing/ replacing hardware

• At least 1 year of experience with PC and laptop hardware.

• Demonstrable experience with independent customer relationship management, customer service, and satisfaction.

• Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations.

• Must have a valid State Driver’s License and a clean driving record.

• Excellent Team player with proven ability to accomplish goals through collaboration

Preferred Qualifications

• Certification in A / Certification in Server or Network / MCP, MCSA, MCSE.

• Able to translate and communicate technical information to stakeholders.

• Team oriented, able to handle a fast-paced business environment and work collaboratively under tight deadlines, punctual, able to work with little supervision, self-disciplined with strong analytical and decision-making skills.

Special Position Requirements

• Must be able to stand for extended periods and be able to lift up to 50 pounds.

• Ability to work occasional nights and weekends as required.

• Customer onsite interaction

On-site –#LI-Onsite

This position will require successfully completing a post-offer background check. Qualified candidates with (a) criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.