What are the responsibilities and job description for the Customer Service Representative - Product Surveillance position at The Accuro Group?
Business Title: 2753 | Customer Service Representative - Product Surveillance
Location: Sturtevant, WI 53177
Job Type: Contract (12 M )
Job Description:
- The Customer Service Representative - Product Surveillance provides clinical, safety, and technical data assessment of post-marketing events.
- This position plays an integral role in maintaining compliance with global regulations.
- This position works with minimal supervision and requires a high degree of interaction with customers, healthcare professionals, and Global THE CLIENT employees at all levels within the organization.
Job Responsibilities:
- Field inquiries received by phone, electronic or verbal correspondence, and document reported complaints according to applicable SOP(s).
- Provide technical support and remote troubleshooting guidance as needed.
- Review associated records; provide technical guidance, and contact users and customers to collect information on the treatment, product performance, functionality, etc.
- Conduct periodic follow-ups to close complaints in a timely manner.
- Complete investigations, which may include execution or coordination of product returns and subsequent evaluations, review of manufacturing records, and ensuring proper approvals are obtained as part of the closure.
- Support statistical analysis of complaint trends.
- Recommend operational changes to improve efficiencies in all aspects of complaint handling.
- Evaluate complaints and determine if the submission of a Medical Device Report (MDR) or other Vigilance Report
- Maintain awareness of changes to global regulatory requirements related to complaint handling and adverse event reporting.
Skills & Experience Required:
- Associate degree in nursing, pharmacy, medical technology, engineering, or scientific background.
- 1 years of customer service experience.
- Medical or surgical office or medical device experience preferred.
About the Company:
The Accuro Group
Accuro connects talented financial, professional and technical contributors with the world’s best companies.
Whether you’re interested in rewarding consulting engagements—or advancing your career with a leading organization—Accuro is here to help you navigate this journey.
For more information, visit us online at accurogroup.com
Company Size:
50 to 99 employees
Industry:
Staffing/Employment Agencies
Founded:
2003
Website:
http://accurogroup.com/
Salary : $15 - $20
