Director of Housekeeping

RESPONSIBILITIES:
Manage department within budget.
Accurately forecast expenses.
Prepare annual departmental budget that accurately reflects the department’s operations plan.
Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget.
Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed.
Manage people according to Concord values.
Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
Maintain a positive, cooperative work environment between staff and management.
Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
Help to develop management talent by acting as a mentor for direct reports.
Resolve employee grievances fairly and timely.
Ensure employees fully understand performance standards, review process, and reward successes.
Manage safety program to protect guests and employees; ensure OSHA requirements are met.
Use ongoing safety plan to minimize workers’ compensation claims.
Maintain physical product standards by routinely inspecting rooms, public areas, and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels.
Submit work orders to the maintenance department on a timely basis and follow-up to ensure completion.
Justify requests for capital projects using ROI.
Manage security procedures such as key control and lost and found.
Monitors payroll hours and reports.
Assures property operation meets internal audit standards.
Coordinate with General Manager and Chief Engineer in the repair and maintenance program as related to guest rooms and public areas.
Demonstrate positive leadership, which inspires employees to meet and exceed standards.
Maintain neat and organized work areas.
Maintain inventory of guestrooms and housekeeping supplies including month-end inventories.
Promote employee empowerment.
Report all unsafe conditions immediately.
Select, train, supervise, schedule, develop, discipline, and counsel employees according to Concord Company policies and procedures.
Attends as well as schedules and conducts departmental meetings.
Completes reports (i.e., forecasts, annual budgets, action plans, etc.).
Coordinates all the needs of the Housekeeping department.
Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.
Inspect property guest rooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained.
Purchase all basic cleaning supplies, linen, and equipment.
Conduct performance appraisals.
Maintain lost and found.
Coordinate training for new associates.
Perform in the capacity of any person supervised to include cross-training.
Performs all other duties as assigned by supervisor.
Inspect rooms for VIP arrivals.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution – FREE MONEY!
Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Ideal candidates:

• You have experience in working in a leadership role in hotels, as a Housekeeping Manager/Executive with great care and attention to detail to ensure quality
• You are outgoing, friendly and can communicate professionally with our guests, your manager and your colleagues.
• You take pride in your work.
• You like being in the driver’s seat and leading others to success
• You are actively engaged and passionate about where you work
• You work with professionalism and integrity.

A full job description is available at the time of interview.

Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.