Senior Manager of Placement Programs

Please make sure to attach your resume to complete your application. Summary: Launched in March 2013, the ASPCA Behavioral Rehabilitation Center is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under socialized dogs, such as those confiscated from puppy mills and hoarding situations. In 2017, the ASPCA Behavioral Rehabilitation Center (BRC) relocated to a new permanent and expanded facility in Weaverville, North Carolina. The mission of the BRC is to share best practices, develop structured behavior modification programs for other animal welfare organizations and assist with these programs’ implementation. Our ultimate goal is to maximize lifesaving impact through partnership and collaboration with shelter partners across the country. Under the direction of the Senior Director, Operations, the Senior Manager of Placement Programs will work with departments across the ASPCA to proactively promote, organize and execute the placement of every graduate from the BRC via placement partner and direct placement into adoptive homes. One of the most critical functions of this role is to serve as part of a harmonious, united team with shelter operations, shelter medicine, and animal behavior experts. This united team is dedicated to collaborating with each other to provide balanced, integrative care and to ensure all work supports the behavioral health of the dogs in treatment. Responsibilities: Responsibilities will include, but are not limited to the following: Animal Placement Program Development/Management (60%) Develop, implement and expand direct adoption program to streamline direct adoptions process to ensure a high-quality experience for adopters and staff and moving graduate dogs into adoptive homes efficiently. Collaborate with the Behavior & Operations teams to develop and maintain a working knowledge of graduates. Participate in treatments and playgroup regularly to gain a more comprehensive understanding of each dog and gather engaging photos and videos of graduates. Assist in scheduling transports with Centralized Placement (CP) by working with medical, behavior, operations, and CP to ensure a smooth transition for dogs exiting the BRC. Follow up on graduates who have been placed with a survey to help us gauge the success of the dog, the adopter, and our program. Collaborate with Behavior Branch and Centralized Placement Team to onboard new shelter partners; conducting facility visits when necessary to review and introduce the BRC behavioral program. Coordinate partner shelter shadowing opportunities as a perk for agencies to better understand our graduates and feel more confident taking them for placement. Prepare dogs for transport to placement partners; collecting all documentation and supplies that need to travel with them. Act as a point of contact for the Relocation Team and meeting them to load graduate dogs for transports. Transport dogs to partners as necessary, following all transport best practices indicated by the ASPCA Relocation Team. Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. You are responsible and accountable for the culture you add to your team dynamic. Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques. Administration and Planning (25%) Field adoption inquiries and assist with the scheduling of meet and greets working to maintain a positive experience for visitors to the BRC. Create and manage adoption agreements, placement forms and other documentation needed as part of the placement and adoption process. Ensure documents are fully signed and retained appropriately. Create and update placement program and direct adoption program documents, protocols and SOPs. Ensure all graduate documents are finalized, placed into graduate folders and folders are prepared for the dogs placement. Work with the Medical Branch to ensure that all medical documents are prepared for each graduates’ placement and added to their graduate folder. Verify that all necessary documentation and shelter systems are up to date when the dog is leaving the behavioral rehab Ensure folders are directed to the correct location during dog status changes in various software used at the BRC. Collect, track and report out on adoption inquiry data to aid in creating a strategic plan for promoting graduates. Attend Leads & Manager Meetings, All Staff Huddles, Dog Status Updates, and other meetings as necessary. Attend weekly outcome meetings as a consultative voice regarding pathway decisions from the perspective of placement partner shelters and adopters. Collaborate with Learning Lab and represent the BRC during teaching weeks as necessary to field questions related to the placement process of the BRC graduates. Represent the BRC with media opportunities, as necessary. Model the guiding principle that everyone can—and should—actively support the animals’ behavioral and mental health in everything they do. Support operations team with daily coverage and leadership as needed. Support all other department activities which will contribute to the advancement and success of the team and the ASPCA as identified by supervisor. Marketing & Outreach (15%) Collect compelling and impactful photos, videos and details that work to tell graduate stories and market them for placement and adoption. Develop and/or edit unique, informative web biographies for graduate dogs who are being placed onto the ASPCA website for adoption. Collaborate with the Behavior Branch and Media & Communications (M&C) Team to prepare, update, and maintain adoption profiles. Work with M&C to provide marketing support for receiving partner shelters when they take BRC graduate dogs. Stay up to date on new adoption trends, bringing new ideas to the table to support adoption goals. Identify and participate in outreach opportunities within the community to reach new audiences and promote the BRC within the community. Actively implement creative ways to maximize the reach and success of the BRCs direct adoption program, reaching adopters in the community who might not otherwise adopt from the ASPCA. Build, develop, and nurture relationships with prospective and current local businesses in the Asheville region that may yield strategic adoption promotion opportunities. Exemplifies the ASPCA’s Core Values: Has Commitment and dedication to improving the lives of animals Demonstrates Ownership and feels responsible for outcomes Believes in Team – that we are stronger together Seeks to Elevate others and reimagine what is possible Focuses on Impact, specifically making change for animals Qualifications: Ability and willingness to work closely with behaviorally compromised animals and feel comfortable working in an environment where euthanasia is performed on a regular basis Companion animal behavior and animal welfare knowledge Displays care and concern for the safety and well-being of self, animals and others, especially during stressful situations Strong computer skills, including Microsoft Office; familiarity with database software a plus Effective interpersonal, written, and oral communication skills Ability to work independently and collaboratively as a member of a team Ability to problem-solve; likes to troubleshoot and find solutions when facing challenges Ability to be flexible and easily accept frequent changes to plans/protocols Detail oriented, with great organizational skills Must be able to lift and carry up to 40 lb. Ability to be “on-call” on a rotating basis with other facility Senior Directors & Managers. Ability and willingness to travel up to 10% of the time as needed Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. Education & Work Experience: High School or GED required; Bachelor’s degree or equivalent work experience (preferred) Minimum of 1 year professional experience working in animal welfare Animal shelter experience strongly preferred Professional or volunteer experience with animal adoptions is preferred Community outreach and engagement experience is preferred Experience writing and editing is preferred Experience in photography is preferred Fear Free Shelter certification is required within 60 days of hire Compensation and benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $68,000- $73,000. For more information on our benefits offerings, visit our website. Stay Connected – Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English (Required) Education and Work Experience: High School Diploma (Required) Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Please don’t forget to attach your resume to complete your application. The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.