What are the responsibilities and job description for the Front Desk Agent position at The Avanti Resort?
Front Desk Agent - $ 14.50
Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.
Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!
You will receive:
- On the job training
- Growth Opportunities
- Competitive Pay rates
- Benefits (Medical, Dental and Vision available 1st day after 60)
- Company Paid Life Insurance
- Paid Time Off
- Special Recognition Programs
- Team Member Discounts
The ideal candidate is friendly, courteous, and always smiling (with guests and fellow Team Members). Committed to innovation, quality, and continued growth.
Responsibilities:
- Greet guests with a welcoming smile and friendly demeanor
- Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Obtain or confirm guest information, assign rooms, activate and distribute keys
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Check and send emails
- Always maintain a clean and tidy workspace
- Inform guests of hotel amenities and offerings
- Access reservation system to determine unit availability and assists guests with reservations or changes as required
- Communicate with housekeeping, room service and security staff as necessary
- Resolve guests’ complaints and problems calmly and effectively
- Report any unresolved problems with owners and guests to management.
- Maintain a friendly, personable disposition
Job Requirements:
- Possess excellent verbal and written communication skills, with proficiency in the English language.
- Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations.
- Prior cash handling and data entry experience required.
- Able to work weekends and holidays
- Stand, sit or walk for an extended period of time or for an entire work shift
Job Types: Full-time, Part-time
Pay: $14.50 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location