What are the responsibilities and job description for the Operations Assistant position at The Bank of Missouri?
Working at The Bank of Missouri
At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.
About our Company:
Staying in business for more than 130 years is hard. Really hard. But, thanks to our great customers in the communities we serve and our entire team, we’ve grown from one bank, once known as The Bank of Perryville, to now 29 locations in 22 communities across Missouri.
If you think about it, since 1891 when the bank was founded, we’ve endured many events: the Great Depression, two World Wars and the Financial Crisis of 2007-2008. We are a growing, $.2.8 billion institution with plans to further expand as opportunities present themselves. With our roots firmly planted in Perryville, Missouri, we continue to grow; evolving and expanding with our amazing team, customers and communities.
Those principles are the reason we are still in business today: caring for people and communities is our foundation. With every financial decision we make, we bear those values in mind, every time. We are proud, but above all, very privileged to say, “We’ve been community banking since 1891.” We look forward to the bright future which lies ahead for the shareholders, employees, customers and communities served by The Bank of Missouri.
About this job:
As an Operations Assistant you will receive and answer branch associate inquiries regarding customer accounts and provide friendly and courteous customer service to branch personnel and customers.
Here are some of the great benefits you will enjoy as a member of our team:
- Competitive Salary
- Personal paid time off, as eligible and paid holidays
- 401K and Employee Stock Option Plan, as eligible
- Generous medical, dental, vision, life and disability insurance
- Fitness reimbursement
- Learning, development and growth opportunities
As an Operations Assistant you will:
- Scan and index documents to the Synergy imaging system. Assure the accuracy and timeliness of the process. Research problematic issues and ensure resolution.
- Perform the duties of Control Clerk, including, but not limited to: Processing daily overdrafts, return items and unposted transactions; Review stop payments and holds on customer checks; Process adjustments received from customers as well as other financial institutions, Balance and reconcile deposit accounts to the general ledger; Mail certificate of deposit interest checks, customer notices and correspondence; Balances CD transactions to the GL.
- Perform the duties of Client Accounting, including but not limited to: Assuring the accurate and timely processing and maintenance of customer records and account files: receive and verify all documentation from the branch network on new deposit accounts and maintenance requests to CIFs and existing deposit accounts; process refund/waive requests; process incoming and outgoing wires on the host system; process Fresh Start agreements.
- Perform the duties of Reconciliation Clerk, including but not limited to: Assuring accurate and timely balancing and reconciliation of internal Bank of Missouri deposit accounts and general ledger accounts; balance and reconcile the correspondent bank statements; processes Positive Pay exceptions.
- Serve as the Computer Operator, including but not limited to: Accessing Fedline System to retrieve incoming and initiate outgoing ACH files, receive memo-posts incoming ACH files of customer debits and credits; order loan coupons and process other outside processing files (ex. Banktel, Kasasa, Shareholder, etc.) as needed.
- Assure the prompt processing of outgoing mail for the entire Bank including notices, statements and correspondence as well as general mail from other departments; sort and distribute incoming mail promptly and efficiently.
- Effectively and courteously receive and answer telephone inquiries from branch associates regarding customer accounts. Assist bank associates with questions regarding account status, bank statements, charges, etc.
- Perform the duties of wire transfers by ensuring timely and accurate processing of wire transfers.
- Process payments that come in through the mail to be processed through Lockbox system.
- Maintain confidentially of customer information; follow established policies and procedures in responding to inquiries and requests.
Qualifications for Success:
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
The Bank of Missouri is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary : $32,500 - $41,200