Operations Assistant

Working at The Bank of Missouri

At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.

About our Company

Staying in business for more than 125 years is hard. Really hard. If you think about it, we’ve endured many events, like the Great Depression and two World Wars. We’ve survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today. Caring for people and communities is our foundation!

We’ve built a reputation of being financially secure and community focused. We are an independent community bank and fully intend to stay that way. We are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve.

About this job:

As an Operations Assistant you will receive and answer branch associate inquiries regarding customer accounts and provide friendly and courteous customer service to branch personnel and customers.

Here are some of the great benefits you will enjoy as a member of our team:

• Competitive Salary
• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

As an Operations Assistant you will:

• Scan and index documents to the Synergy imaging system. Assure the accuracy and timeliness of the process. Research problematic issues and ensure resolution.
• Perform the duties of Control Clerk, including, but not limited to: Processing daily overdrafts, return items and unposted transactions; Review stop payments and holds on customer checks; Process adjustments received from customers as well as other financial institutions, Balance and reconcile deposit accounts to the general ledger; Mail certificate of deposit interest checks, customer notices and correspondence; Balances CD transactions to the GL.
• Perform the duties of Client Accounting, including but not limited to: Assuring the accurate and timely processing and maintenance of customer records and account files: receive and verifiy all documentation from the branch network on new deposit accounts and maintenance requests to CIFs and existing deposit accounts; process refund/waive requests; process incoming and outgoing wires on the host system; process Fresh Start agreements.
• Perform the duties of Reconciliation Clerk, including but not limited to: Assuring accurate and timely balancing and reconciliation of internal Bank of Missouri deposit accounts and general ledger accounts; balance and reconcile the correspondent bank statements; processes Positive Pay exceptions.
• Serve as the Computer Operator, including but not limited to: Accessing Fedline System to retrieve incoming and initiate outgoing ACH files, receive memo-posts incoming ACH files of customer debits and credits; order loan coupons and process other outside processing files (ex. Banktel, Kasasa, Shareholder, etc.) as needed.
• Assure the prompt processing of outgoing mail for the entire Bank including notices, statements and correspondence as well as general mail from other departments; sort and distribute incoming mail promptly and efficiently.
• Effectively and courteously receive and answer telephone inquiries from branch associates regarding customer accounts. Assist bank associates with questions regarding account status, bank statements, charges, etc.
• Perform the duties of wire transfers by ensuring timely and accurate processing of wire transfers.
• Process payments that come in through the mail to be processed through Lockbox system.
• Maintain confidentially of customer information; follow established policies and procedures in responding to inquiries and requests.

Qualifications for Success:

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

The Bank of Missouri is an Equal Opportunity Employer