Guest Services Associate

Purpose: 

To perform a wide variety of technical and clerical work related to the operation of the museum. To greet museum visitors in a friendly and positive manner; efficiently facilitate sales and transactions; and correctly answer inquires for information about the Museum’s exhibits, events and gifts shop products.

Examples of Duties: 

• Acts as the welcoming initial point of contact and concierge for all museum guests, visitors and clients. Prioritizes excellent customer service and the visitor experience over all other tasks. 
• Provides accurate and timely customer information via friendly, engaging phone support. 
• Performs opening and closing functions for the front desk and the museum store through established procedures 
• Conducts ticketing sales, retail sales, and membership sign-ups & sales through use of POS systems. Handles cash and credit card transactions. 
• Becomes knowledgeable about the museum, its history, exhibits, programs and special events, and communicates this information to guests 
• Maintains highest standards of both visual appearance and operability of all public spaces, including main lobby, entryways, exhibits, front desk, and the museum store. 
• Understands and maintains all building safety, security and loss prevention policies and procedures. 
• Assists in display and restock/reorder of front of house collateral and ticket package promotional items. 
• Assists in store with pricing, restock, merchandise displays, and inventory counts. 
• Greet Guest
• Provides general information about the museum, exhibits and the community
• Takes admission and fees using a Point of Sale system
• Answers the telephone and fields calls to appropriate staff members
• Handles and balances cash and related paper entries
• Assists with sales and inventory in the Museum Shop
• Relays accurate information about planned programs/events
• May assist with informal tours of the museum to individuals and groups
• Ensure that all displays and supplies are well stocked at all times.
•  Maintain daily operation of the museum reception area.

  Required Qualifications and Experience:

• Exceptional customer services skills and experience
• Excellent observation skills
• Able to work in a multifaceted, team-oriented environment
• Strong oral presentation and communication skills, both verbal and written
• Adept at conflict resolution and problem solving
• Able to work in a flexible, fast-paced environment
• Exhibits patience, professional demeanor, even temper, and good manners in stressful and changing situations
• 1-2 years experience working with the public preferably in a museum or retail capacity
• Cash handling work (minimum 2 years)
• High School diploma or equivalent