Spa Desk Agent

Primary Responsibilities

The Spa Desk Agent is responsible for the smooth day to day running of the Spa and Fitness Center and greeting all guests in a friendly and professional manner. They will also monitor the department floor and other public areas at The Battery Spa and Fitness Center. Furthermore it is vital that this individual develops a rapport with all Members, managers and staff to ensure an outstanding experience and a harmonious and fun environment for co-workers. All duties must be performed on property.

DUTIES and RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

Service Responsibilities

• Assist with all reservations and services offered through the department
• Maintain knowledge of all Spa and Fitness outlets including hours of operation, pricing and other Member related issues.
• Perform proper execution of opening and closing procedures.
• Communicate with all applicable departments in a timely manner to ensure smooth continuous service to all Members.
• Assist in the development and implementation of department programs and events
• Review fitness and spa reservations and plan for any special requests or VIPs accordingly
• Greet all hotel guests in a friendly, hospitable and professional manner
• Monitor and maintain a safe and clean environment throughout the department
• Monitor and maintain Spa and Fitness supplies including linens, amenities, etc.

Guest Service

• Ensure that telephone is being answered promptly and cordially
• Ensure that guests are being treated in a friendly and accommodating way.
• Handles guest and Member correspondence as necessary
• Check guests into the Spa via Sonato

Profitability and Cost Control

• Actively monitor inventory of supplies, products, etc. and maintain daily cost control percentages as set by the Director of Membership Operations
• Establish par levels for all supplies and equipment for Spa and Fitness operations completing requisitions to replenish shortages or additional items needed for anticipated business
• Routinely refill receptacles in both locker rooms so that beauty amenities never run out
• Implement Strategies for continuous improvement of front desk operations

Spa and Fitness Center Cleanliness

• Maintain a high level of cleanliness in the Fitness and Spa and other public areas
• Report any larger issues, such as HVAC, plumbing, electrical with the maintenance company
• Ensure enough towels are folded for Members in both locker rooms and towel stations around the Spa
• Frequently clean out towel bins in both locker rooms so they don’t overflow

MINIMUM REQUIREMENTS

Must have and be able to do all of the following:

• Must be at least 18 years of age.
• Must have a high school education or equivalent.
• Must be able to read, write, speak, and understand English comprehensively.
• Must have basic math skills.
• Moderate computer skills required. Will need to check-in Members and guests and aid in scheduling spa services.
• Must be able to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations.

WORKING ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS:

You must the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations and be able to meet the following requirements:

• Must be able to maneuver through all areas of the property.
• Heavy Member/guest contact is required.
• Must be able to tolerate varying noise levels, temperature, and illumination and air quality.
• Requires hand-eye coordination and manual dexterity.
• Requires normal sense or smell, taste, touch and sound.
• Must be able to respond to visual or aural cues.
• Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8 hours per shift.
• Lift up to 50 pounds in order to perform the essential functions.
• Work in a stressful environment and stressful situations.
• Work in an environment where the climate constantly changes.
• Maneuver freely through all areas of the property.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• San Francisco, CA 94111: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $20 - $0