Customer Service Representative/Sales Support

The Big Green Sign, CO. is looking for a Customer Service Representative that is responsible for engaging with customers on behalf of our company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. The candidate would handle company resources and coordinate all the teams and activities that are involved related activities. They oversee client accounts and maintain contact with them to inform them of their account status. The ideal candidate has been in a manufacturing environment and has expert knowledge of SAP Business One.

· Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner.

· Making the client aware of other services and actions that may lead to greater success for the business.

· Monitoring the client’s budget, explaining costs, and negotiating new terms if necessary.

· Keeping up on trends, changes, and competitor actions that might affect their client.

· Providing progress reports to clients and upper management.

· Providing introductory information to new customers.

· Ensuring that customers are satisfied with products or services.

· Creating and Completing RMA’s.

· Invoicing and RPO.

· Letting customers or clients know about additional products or services.

· Determining the quickest, most effective ways to answer a client’s or customer’s questions.

· Escalating queries and concerns.

· Troubleshooting common issues with a product or service

· Working with a team of CSRs and other departments to find appropriate solutions.

· Order Entry within SAP Business One.

· Data Entry.

Skills

· Ability to multi-task

· Attention to detail.

· Communicate well both verbally and in writing.

· Display empathy and emotional intelligence

· Listen carefully.

· Negotiate.

· Solve problems.

· Think strategically.

· Reasoning and analytical thinking.

· Time management.

· Self-Motivator

· Information Technology Savvy

Bachelor’s degree in business marketing communications, public relations, or something similar.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Alpharetta, GA 30004: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years' experience do you have with SAP Business One?

Education:

• High school or equivalent (Preferred)

Work Location: One location