Warehouse and Customer Service Coordinator

Job Title

• Warehouse and Customer Service Coordinator

Skills and Qualifications

• Organizational Skills: Ability to manage inventory, process orders efficiently, and handle multiple tasks simultaneously.
• Communication Skills: Strong written and verbal communication abilities to effectively handle customer inquiries and maintain positive customer relations.
• Problem-Solving Skills: Capacity to resolve issues that may arise in the warehouse or with customers promptly and autonomously.
• Technical Skills: Proficiency in using warehouse management software, order processing systems, and basic computer applications (like email, Excel, etc.).
• Attention to Detail: Ensuring all orders are fulfilled accurately and inventory is managed without discrepancies.
• Physical Stamina: Capable of handling physical activities such as lifting boxes, packing orders, etc.
• Independence: Able to work effectively without direct supervision.

Objective: The Warehouse and Customer Service Coordinator will be responsible for managing the daily operations of the warehouse, fulfilling orders, and addressing customer inquiries. This role requires a high level of independence and a strong commitment to ensuring smooth operation and customer satisfaction.

Responsibilities:

• Order Fulfillment:
• Process and pack daily orders within designated time frames.
• Manage inventory levels to ensure product availability and order accuracy.
• Handle special shipments, including bulk orders to Amazon FBA weekly.
• Customer Service:
• Respond to customer inquiries via email, phone, or social media platforms.
• Provide information regarding products, shipping times, and order status.
• Resolve any issues or complaints to maintain high customer satisfaction.
• Warehouse Management:
• Conduct regular stock checks and update inventory records.
• Organize warehouse space for efficient handling and storage of products.
• Ensure the warehouse is clean, safe, and organized.
• Reporting:
• Prepare reports on inventory levels, order fulfillment accuracy, and customer service metrics.
• Communicate any significant issues or potential improvements to management.

Work Environment: This role is physically demanding and requires standing for short periods of time, occasionally lifting heavy items, and performing manual tasks in a warehouse setting. The coordinator will work independently most of the time, with weekly check-ins and as-needed communication with management.

This comprehensive role combines logistics and customer service, making it ideal for an adaptable, proactive individual who enjoys varied tasks and can manage both operational and customer-facing responsibilities effectively.

Job Type: Full-time

Pay: $20.50 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Denver, CO 80216 (Required)

Ability to Relocate:

• Denver, CO 80216: Relocate before starting work (Required)

Work Location: In person