FT- PT Hostess & Host

Essential Functions

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
• Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis. Assign stations to service staff.
• Conduct daily “roll call meetings” to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
• Perform opening and closing duties. Assist others with side work to include cleaning, stocking and folding napkins.
• Perform other duties as requested, such as carrying coffee and/or tea pots throughout the outlet, refilling guests’ cups as requested, handling special guest requests, and ensuring guest satisfaction.
• Maintain an open line of communication between guests, management, and service staff.
• Attend required meetings.

Safety Requirements

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager

Internal Relationships

Restaurant management, servers, culinary, valet

External Relationships

Has regular contact with restaurant guests.

Qualifications

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember, recite and promote the variety of menu
• Ability to move throughout a crowded room to seat
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions

Education

• High school graduate or equivalent required.
• Restaurant greeter experience preferred.
• Must obtain any government required licenses or certificates. Examples include a Washington Health Card Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1^st Aid Training preferred.

Grooming/Uniforms

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Notice:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.