Supervisor Guest Service

Job Title: Guest Services Supervisor
Job Pay range: $25.00-$30.00 per hour inclusive of hourly pay rate gratuities*

• $25.00-$30.00 per hour based on $18.00 per hour base wage gratuities; historically, this position averages gratuity earnings of $7.00-12.00 per hour. Gratuities will fluctuate based on events and time of year.

Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
Are you a people person that enjoys ensuring your guests have the best experience from the beginning of their stay to the end? Do you enjoy helping others and greeting people with a warm, welcoming smile? If so, you might be the right fit as our next Guest Services Supervisor. This position not only helps oversee our Guest Services team, they are also responsible for ensuring our guests have the best first impression and leave with a smile on their face.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

• Welcoming all guests with a positive attitude that supports the philosophy of The Broadmoor Hotel.
• Assist with scheduling in the absence of the Director of Guest Services
• Supervises and monitors all front of the hotel activity
• Assists with the training of all new Bell Attendants, Door Attendants, Guest Service Hosts, Valet Parkers, and Shuttle Drivers
• Maintains inventory and orders supplies as needed
• Assists staff members with difficult situations
• Ensures positive and efficient staff interaction with guests
• Continuously maintains the lobby and main entrance (i.e. ash trays stamped with hotel logo and kept clean, all trash picked up)
• Updates staff on all changes in hotel facilities, local area and hotel guest meeting changes
• Follows through on all guest needs and requests
• Ensures that all luggage, packages, faxes, etc. are handled properly and timely and that charges for luggage and room deliveries are posted properly.
• Ensures proper coverage of the Guest Services desk to expedite guests’ arrivals and departures
• Interviews prospective employees in the absence of the Director of Guest Services
• Assists and ensures coordination with all areas of Guest Services with emphasis on arrival and departure processes
• Completes employee performance evaluations in a timely manner
• Processes and administers employee disciplinary actions as needed
• Provides ongoing feedback for employees including rewards and recognition for jobs well done
• Completes pass-on for other supervisor/manager(s) and documents appropriate on-goings
• Conducts pre-shift meetings with staff
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or general education degree (GED); prior guest services or administrative experience helpful; equivalent combination of education and experience will be considered.
• Valid Drivers License preferred
• Any employee driving a Broadmoor vehicle must be 18 years or older
• The employee is occasionally required to lift/pull/push up to 50 pounds with assistance.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

The application deadline for this position is May 23rd, 2024 to be considered. We encourage applicants to apply early for full consideration and this posting will remain open until filled.